From Radicalisation to Risk Exposure: How Extremists’ Exploitation of Chatbots Impact
How Extremists’ Exploitation of Chatbots Impacts the Insurance Landscape
Chatbots have evolved rapidly in recent years, fuelled by advances in AI, and today serve billions of users across dedicated platforms such as ChatGPT as well as embedded services on platforms including Google and Meta. While these tools provide efficiency and innovation, they also carry emerging risks.
For insurers, the misuse of chatbot technology, whether through radicalisation, fraud, misinformation, or enabling criminal activity, creates new challenges in underwriting, risk modelling, and claims. Malevolent actors have already exploited chatbots to cause harm, and vulnerable users may be manipulated with serious social and financial consequences.
This one-hour session explores how extremists and other bad actors leverage chatbots, what this means for insurers’ exposure to cyber, liability, reputational, and regulatory risks, and the safeguards that technology companies have employed to prevent harm.
This session is presented by Jeff Heasman of Insurance Upskill and Prof. Stuart Macdonald of the VOX-Pol institute.
VOX-Pol Institute | Shaping Responses to Online Extremism
At the end of this event, delegates will be able to:
- understand the different types of chatbots, their legitimate uses, and the ways they can be misused to generate insurable risks.
- assess the potential impact of chatbot exploitation on insurance products and portfolios, including cyber, liability, professional indemnity, and reputational risk covers.
- evaluate existing policies, regulatory requirements, and technological guardrails used to mitigate chatbot-related risks, and consider implications for insurance risk management and underwriting strategies.
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