The Future of Commercial Insurance Broking

Offices, Medicash
Tuesday, 12 February 2019
12:00 pm – 1:30 pm (UK time)
    • Laura Smith and John Warburton, Konsileo


The Future of Commercial Insurance Broking report was created by co-founder of Konsileo John Warburton alongside the CII and PKF Littlejohn. This report takes a deep dive on how the commercial insurance industry has changed over the last 10 years, as well as looking 10 years into the future and how the industry could evolve over time.

Challenges of the current landscape are outlined, along with potential solutions and likely outcomes as insurance moves into the digital world to keep up with other industries and ever-increasing customer expectations. The value of brokers in the value chain is discussed along with potential methods for brokers to future-proof their career and improve client relationships even further than traditional methods commonly used today.

Learning Objectives

By attending this event, delegates will be able to identify:
-What is the current state of play in the commercial broking market and what is driving change.
-What clients want from technology and their broker contacts moving forwards. How current client service models work.
-How will technology change things for brokers?
-Lead Generation moving forwards
-The Internet of Things: What opportunities does this represent.
-How will Insurance Career Development change in the future.

Speaker Biography

Laura Smith, Konsileo

Laura Smith is an experienced all-round marketer with proven success in digital marketing skills including social selling; currently Marketing Manager for Konsileo (an insurance tech startup and commercial insurance broker) setting brokers up for success using social selling tools alongside the Konsileo broking platform, Laura also has experience in the recruitment industry helping recruiters learn digital skills and lead generation using LinkedIn.

Prior to that Laura worked at B2B tour operator Funway Holidays driving acquisition and retention of the largest travel agent loyalty scheme in the industry whilst running large marketing campaigns for top airlines and tourist boards.

Laura graduated from Coventry University with a First Class Honours in Marketing & Advertising and also achieved her CIM Marketing Diploma shortly after graduating.

John Warburton, Konsileo

John founded Konsileo, a commercial insurance broking startup, with tech veteran Peter Henderson in 2015. John's insight behind Konsileo is that there is a wealth of opportunity to use technology to: help businesses manage risk; transform the efficiency of the broking process; and to build a self-managing broking organisation. John is a regular commentator on insurance technology issues, particularly broking technology, notably in the recent "Future of Commercial Insurance Broking" report for the CII.

John has participated in the evolution of the insurance business model for over 20 years. A common thread has been the application of technology to support and enhance, rather than replace, people in insurance. He started in 1993 in Commercial Union (now Aviva) in Leicester where he had an extensive apprenticeship in underwriting, sales and operations. He then worked in Hong Kong and Beijing before returning to the UK to run a personal lines affinity business. In 1999 he started a “dot com” selling travel insurance online.

Following an MBA at London Business School, John became a consultant at Accenture where he worked in a number of markets applying technology to support underwriters. He joined Allianz in 2004 and fulfilled a number of senior roles in the UK business. John moved to Munich in 2011 as the Director of Marketing responsible for driving Allianz’s global Digital Business initiatives, reporting to the global CMO. He left Allianz in 2015 to start Konsileo, where he continues to be driven by a deep respect for the expertise of insurance professionals and a desire to use technology to augment rather than replace them.

  • Medicash Offices
  • 1 Derby Square
  • Liverpool
  • L2 1AB
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at