WEBINAR - Neurodiversity in Practice - supporting colleagues and customers

A practical session for insurance and financial services professionals, managers and leaders

Why this matters

Our sector depends on clear thinking, strong judgement and effective communication. Yet many workplace systems and client processes are unintentionally designed for a narrow range of thinking styles.

The result can be:

• misunderstandings with clients

• unnecessary friction in teams

• missed insight and challenge

• and, at times, avoidable conduct risk

This session focuses on what professionals can do differently in practice to improve performance, communication and outcomes.

This is not a clinical or awareness-only session as it combines:-

• Lived experience — what helps and what creates challenge

• Workplace practice — how leaders and professionals can respond effectively

You will leave with practical, realistic approaches you can apply immediately.

What we will cover

• What neurodiversity is and isn’t in a workplace context

• How it can show up in colleagues and client interactions

• An overview of legal responsibilities, including reasonable adjustments

• Common barriers created by workplace systems and processes

• Practical ways to improve clarity, communication and consistency

• How small adjustments can significantly improve outcomes

Learning objectives - by attending you will gain

• Greater confidence in supporting neurodiverse colleagues and customers

• A clearer understanding of your role and responsibilities

• Practical tools to improve communication and reduce misunderstandings

• A more structured, consistent approach to workplace and client interactions

Key message

Supporting neurodiversity is not about special treatment. It is about removing unnecessary barriers so people can perform, engage and contribute effectively.

Speaker bio

I started my insurance career in 1987 and have worked across the sector including stints at PwC and GISC and have led my own consultancy practice since 2004 working closely with BIBA and the CII and have provided hundreds of well-received (even entertaining…) talks. I am a recipient of the CII’s Bridgewater Award for Exceptional Service, the Thomson Reuters Compliance Personality of the Year Award, the London Market People Award for Legal and Compliance and was Highly Commended in the CII Public Trust Awards in 2021. I am proud to judge various insurance awards and am a respected and sought after industry commentator who is widely quoted by the insurance press and has a considerable following on LinkedIn with one post on Aviva’s AI having had 100K views alone.

I have been a regular speaker at virtually all of the CII’s local institutes and have provided over hundreds of events to thousands of insurance professionals and feedback has always been superb:-

“Made you feel at ease with a subject that isn't an easy one.”

“Great host, interactive, engaging, talking about relevant everyday problems in the workplace.”

“Branko presented a great webinar identifying where conduct by some staff/managers is still unacceptable; bullying in the work place, inappropriate behaviour or conduct, inappropriate language or conversation. We must do more to improve overall.”