IINI Masterclass Series 2025-2026 (March 2026)

Join us for our March IINI Masterclass of 2026. We are delighted to have two amazing sessions.

Session 1 - Allison Belben -  ‘Delivering Good Customer Outcomes (and Demonstrating It)’

Allison has over thirty years of regulatory compliance experience, undertaking various compliance roles across financial services. Allison also spent ten years at the FCA, where she worked as a trainer (for the industry and FCA staff), and supervised regulated firms.

She has worked for Create Solutions* for over 3 years, supporting and training our clients to navigate choppy regulatory waters. Allison is passionate about helping firms do the “right thing” and having customers at the heart of their business.

*Create Solutions (a Specialist Training and Compliance Company for the General Insurance Industry www.createsolutions.co.uk)

Session 2 - Nigel Collins  – 'Cyber Cover - Lessons Learned from Claims Handling'

Nigel has been working in the loss adjusting industry for 35 years for a variety of local, national and international loss adjusting firms in surveying and technical management roles.

Initially dealing with a diverse portfolio of Construction and Engineering claims including CAR, EAR, Plant, Engineering and Major Infrastructure Project claims throughout the UK and Ireland.

This developed further around 25 years ago into technology claims handing all types of IT and specialist technology claims including IT failures, thefts, Reinstatement of Data, ICOW, telecoms, audio/visual equipment and specialist printing equipment claims for many major Insurers.

With the development of cyber cover, the move across to this sector was a natural progression with few experienced technology loss adjusters in the market. Nigel has dealt with many diverse cyber claims for major corporations, banking sector, educational institutions, religious organisation, mid-range businesses and SMEs including ransomware incidents, cybercrime, data breach, data corruption, cyber liability (first and third party) and cyber business interruption.

In addition to the cyber and technology incidents, Nigel continues to handle a variety of plant, CAR, specialist engineering and renewable energy claims including many plant claims in excess of £100,000, CAR claims up to £500,000, machinery breakdown, explosion and renewable energy claims at all levels.