Events
Forthcoming events

An Introduction to The Insurance Charity
The Insurance Charity offers financial support and practical guidance to current and former insurance professionals and their dependents, in the UK and Ireland. Last year it awarded £1.4 million to those from the industry facing challenging circumstances such as illness, redundancy, disability, and relationship breakdown. The Insurance Charity Awareness Week runs from 23- 27 June- help us raise awareness and ensure those in need know where to turn for support.
Join us for this session to hear more about how The Insurance Charity can assist you or your colleagues during difficult times. The session covers 30 minutes of CPD, with a chance to ask questions at the end.
Thu 26 Jun 1:00 pm – 2:00 pm
Online

Fairer Finance: Consumer Duty, Evidencing Fair Value and Consumer Understanding
The Consumer Duty is one of the biggest changes in financial services regulation for 20 years, and it is underpinned by behavioural science. Without behavioural science, the Consumer Duty would be almost unthinkable. The FCA now expects insurers to make good decisions easy for consumers, and bad decisions hard. In this interactive webinar Fairer Finance will cover how to evidence consumer understanding and fair value in an insurance context.
Looking to continue the conversation? Join us at 1.00pm for Part 2, for a focussed panel discussion and live Q&A. Please note: Part 2 requires a separate booking for the access link.
Tue 05 Aug 12:00 pm – 1:00 pm
Online

Shared Scotland Webinar, Part 2: Consumer Duty Panel Discussion and Q&A
Following the interactive session with Fairer Finance, Part 2 of the Shared Scotland webinar series brings together a cross-sector panel of industry experts for a dynamic discussion and live Q&A. This session will explore how different parts of the insurance and financial services industry are responding to the FCA’s Consumer Duty—particularly around evidencing fair value and consumer understanding. Panellists will share practical insights, challenges, and strategies from their respective sectors.
Attendees are encouraged to submit questions in advance to help shape the discussion. Please send your questions to: ruth.glynn@aviva.com and copy in richard.cockbain@aviva.com
Please note: This is a separately booked session and will begin at 1:00 PM.
Tue 05 Aug 1:00 pm – 2:00 pm
Malcolm McCutcheon, ACII, RSA Insurance

Navigating the Future: The Role of Risk Surveyor
This presentation focuses on the critical role of Risk Surveyors in today's dynamic environment. Attendees will gain a comprehensive understanding of the role, and the evolving landscape of emerging risks. The session will also highlight key customer solutions, demonstrating how Risk Surveyors can effectively identify, assess, and mitigate potential threats. This will be followed by open Q&A, providing a valuable opportunity for participants to engage directly with the presenter, discuss individual examples or case studies, and gain additional insights and solutions.
Wed 06 Aug 12:00 pm – 1:00 pm
Angela McBride, Aviva

The Changing Ogden Rate and How Liability Rates will Reduce as a Result
The Ogden rate may sound an obscure thing, but it has massive implications both positively and negatively on liability settlements. All brokers, underwriters and claims staff should have a good understanding of the Ogden rate in order to explain rating changes to policyholders and understand why large liability claims will now be reducing.
The Ogden rate is used by courts to increase or decrease large personal injury liability claims. It was one of the main reasons why the market went so hard in recent years when the rate started loading liability settlements, and it will be one of the man reasons why we will now go into a softer market due to the fact it will start discounting liability settlements.
The Ogden rate will mean good news for insurers. Will they be passing their savings onto their policyholders? Well, that will depend on how well brokers understand Ogden.
This presentation will be delivered by Alan Chandler, Chartered Insurer, one of the most popular presenters in the UK, and he will explain what the Ogden rate is and how it affects liability settlements.
Fri 22 Aug 1:00 pm – 2:00 pm
Alan Chandler,

What causes a market cycle and are we heading into a soft market in 2025?
Hard markets usually last around a maximum of three years and this latest one started in 2020.
This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur during 2025.
Alan correctly called the hard market in 2020, providing a presentation on the seven reasons why the market would harden. Rates have now got much higher; investment returns are now at very healthy levels and underwriting in the UK looks a lot better proposition than it did back in 2020. New entrants will be attracted to the market and existing players will look to expand capacity to take advantage of the current favourable investment conditions.
Rates will not crumble over night, but Alan predicts 2025 will see a change in demand and supply, where Insurers will have to start having to fight for more for business, and there will need to be a change in the way insurers operate.
Alan will also explore how brokers and underwriters can be successful in a softening market. Brokers have a fiduciary duty, and this means insurers cannot ask brokers to be loyal without also providing genuine benefits at renewal for the policyholder.
Whilst many people will not want to see the hard market end, history tells us it will, and not mentioning it will not stop a soft market cycle starting. This presentation will equip you for the change in the market that is on its way.
Thu 04 Sep 12:00 pm – 1:00 pm
Alan Chandler,
Previous events

Artificial Intelligence
In this engaging session, we’ll explore the fascinating journey of AI—from its early roots to the powerful, real-world applications we see today. You’ll gain a clear understanding of what generative AI is, and why it’s capturing the attention of businesses and innovators worldwide. We’ll also introduce the emerging discipline of prompt engineering, a critical skill for effectively interacting with AI systems and unlocking their full potential. Whether you're new to AI or looking to sharpen your knowledge, this session will provide valuable context, practical insights, and a foundation for further exploration. We’ll conclude with an open Q&A session, giving you the opportunity to ask questions and discuss how these technologies might apply to your own work.
Our speaker for this presentation is Nishi Ajmera, Solutions Architect at Publicis Sapient and a Google Developer Expert in AI/ML. With deep expertise in large language models and prompt engineering, she brings a unique blend of technical insight and practical application to her talks. Nishi is also a passionate advocate for diversity in tech and an Ambassador for Women Techmakers.
Thu 12 Jun 12:00 pm – 1:00 pm
Nishi Ajmera, Publicis Sapient

Memorabilia
Collecting things is something humans have always done – from interesting pebbles to glamorous diamonds! It’s a natural urge that many of us experience. Collecting memorabilia has become very fashionable, but what is valuable, and what advice and guidance should a client be offered?
The webinar looks at recent cases, and shares memorable examples that can be used to help clients understand their risk. There will also be the opportunity to ask questions (anonymously or otherwise).
Fri 23 May 12:00 pm – 1:00 pm
Rachel Doerr, Doerr Dallas

Understanding Cyber Insurance: Coverage, Policy Response, and Common Pitfalls
Join us for a presentation designed specifically for insurance professionals eager to enhance their knowledge of cyber insurance.
This engaging session will provide a comprehensive overview of what cyber insurance is and the types of coverage it offers. You'll gain insights into how policies respond to cyber incidents and learn about common mistakes that can affect coverage. Additionally, we'll discuss effective strategies organisations can implement to reduce their risk of experiencing a cyber incident. Finally, there will be an open floor for any other business, allowing for further questions and discussions.
Wed 14 May 12:00 pm – 1:00 pm
George Thomas, Aviva

Underinsurance in Home Contents
This webinar explains why underinsurance in home contents is so prevalent, and provides practical tips/tools to address it.
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes.
Mon 28 Apr 11:00 am – 12:00 pm
Rachel Doerr, Doerr Dallas Valuations
Annual General Meeting 2025
We need you! To get down to our AGM...
Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year.
If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved.
Book your place today.
Tue 18 Mar 4:00 pm – 5:00 pm
Aviva Insurance

Financial Crime
Learn about Financial Crime, how to identify suspicious activity and reducing your risk exposure from Rob Hirst, Aviva's Financial Crime Business Partner.
Thu 13 Mar 12:00 pm – 1:00 pm
Online