Events

A MUST FOR ALL BROKING STAFF The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues. Alan Chandler, who has recently delivered the very well-received BI and Covid-19 session will be providing this webinar on the essential things a brokers must take into account. Click here to see more.

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board. Learning Objectives By the end of the session, participants will be able to: • identify how to communicate with customers at times of difficulty and uncertainty. • describe the language and communication methods most suitable for your customers. • implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them on-board.

The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business interruption policies so that they will cover any losses - we will explore whether this statement is correct. It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers. Alan will explore briefly the background of Business interruption cover in the UK and focus specifically on the Bi extensions that may or may not cover Covid-19. It will be done in Alan's plain English style so that you can go away and feel confident in talking about how Bi cover responds to the biggest issue of the day.

This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.