Events
Forthcoming events

Webinar: Dealing correctly with Vulnerable Customers
The FCA have found following a thematic review that vulnerable customers are often not treated fairly. In fact many Insurers pricing models have taken significant advantage of these customers, often the more vulnerable the customer the more the insurer has loaded rates at renewal. Some of the UK's largest institutions have been guilty of proactively targeting these individuals and the regulator has had enough of Insurers and brokers balancing their books on the most vulnerable in our society.
Alan Chandler, Chartered Insurer, who is widely regarded as one of the top insurance trainers in the UK will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA define vulnerable customer, the measures all firms are expected to put in place and how the requirements on all firms are changing to make sure the most vulnerable are protected going forward. This continues to be a hot topic for the regulator and failure to comply leaves firms open to disciplinary measures from the regulator.
Fri 15 Jul 12:00 pm – 1:00 pm
Alan Chandler ACII,

Webinar - Emerging Risks - Issues that are changing the insurance industry
Use of AI
• Implications for insurers
• Use of AI by insurers
Autonomous vehicles
• Insurance implications
ESG issues
• Climate Change – new insurance solutions, reporting and mitigation
• Well-being – employees, diversity
• Social responsibility
• Geo-political issues – effect on insurance
Wed 27 Jul 1:30 pm – 2:30 pm
Diane Jenkins BA(Hons), ACII, Chartered Insurance Broker, Nick Thomas and Associates

Webinar: A plain English overview of construction (contractors) insurance
From small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs and this presentation will outline the main factors to be taken into account. As an example, would a small building firm really understand the difference between labour-only and Bona-fide sub-contractors, if they do not have a broker they are in big trouble as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this?
The presentation, delivered by Alan Chandler one of the most popular insurance presenters in the UK, will look at the main insurance needs of a contractor. The webinar will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient. The contractors sector will suffer badly from the hardening market and this presentation will look at how you can best get your clients’ needs correctly arranged.
Wed 03 Aug 12:00 pm – 1:00 pm
Alan Chandler ACII,

Webinar: Motor Insurance - all you need to know in a nutshell
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.
A generation back most people's first taste of insurance was writing out cover notes and working through manual rating guides forcing staff to understand component parts of motor cover. This has now been replaced by big data and automation meaning less and less people have retained knowledge of this key cover.
This webinar is presented by Alan Chandler one of the most popular insurance presenters in the UK. Alan will go through the key component parts of a motor policy and it will include looking at what is actually covered under the main cover options. Alan will also explore how rating is evolving with big data which will transform the way motor insurance is rated.
Thu 11 Aug 12:00 pm – 1:00 pm
Alan Chandler ACII,

Webinar - Business Interruption extensions – post-Covid litigation
This Business Interruption insurance session looks at how the main
extensions to a BI policy apply and the wording issues that have led to the Covid claim litigation.
Key BI extensions – what they cover, how they ‘fit’ with wording, underwriting issues
• Suppliers
• Customers
• Loss of attraction(murder/suicide)
• Third party premises
• Utilities/Terminal ends
• Prevention of access – damage/non-damage
• Fines/damages
Limits and Post-Covid litigation
Wed 17 Aug 10:00 am – 11:00 am
Diane Jenkins BA(Hons), ACII, Chartered Insurance Broker, Nick Thomas and Associates

Plymouth Fireworks Championship Boat Cruise
Join us on the Plymouth Venturer for a great night of unrivalled views of the first displays! This event is open to your friends and family too.
We will also be delivering our Annual CII & PFS awards!
The boat is fully equipped with a licensed bar and toilet facilities, heated saloon area and comfortable seating. There is also plenty of room to stroll around the open front, rear and large upper deck.
Prices;
Adult: £16
Child 5 - 15: £10
Child under 5: Free
Please note that this event is non refundable. If you are unable to attend on the day, tickets are transferrable upon prior agreement with us.
Children must be accompanied by an adult.
Snacks and refreshments will be available to be purchased from the onboard bar.
To make payment, please send the payment via bank transfer using the details below and putting your full name followed by fireworks as the reference:
Account Name: THE INSURANCE INSTITUTE OF PLYMOUTH AND CORNWALL
SORT CODE: 54-41-12
ACCOUNT NO: 53172353
Wed 17 Aug 7:30 pm – 10:30 pm
Previous events

Managing Anxiety through Change
This webinar will explore anxiety, what it is, how and why it shows up in the workplace and what can be done to reduce the impact of anxiety on wellbeing and performance.
Wed 06 Jul 10:00 am – 11:00 am
Claire Russell/Steve Heath, MHIB

Webinar: Human v Automated Decision-Making: have we gone too far in insurance and financia
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions. There is a fine balance to be struck. This thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.
Wed 06 Jul 10:00 am – 11:00 am
Jeff Heasman, Insurance Upskill

Webinar: Commercial Property Insurance – Clauses and conditions
The webinar will cover the main clauses and conditions found in a Commercial property wording.
Alan Chandler, one of the most popular presenters in the UK, will explore why clauses can be important in adding or clarifying cover and why conditions must be carefully observed by the policyholder.
The webinar will also explore the fact that the use of terminology by an insurer in conditions such as a claims notification condition, can transform the way the condition is interrupted at law.
Target audience: brokers, underwriters, claims staff and loss adjusters, plus anyone taking the diploma subject M93 commercial property and BI.
Mon 27 Jun 12:00 pm – 1:00 pm
Alan Chandler ACII,

Building Resilience
Resilience is fundamental to good mental health and success in business/work and life.
Thu 23 Jun 10:00 am – 11:00 am
Claire Russell/Steve Heath, MHIB

Webinar: Consumer Duty
The FCA has referred to the new consumer duty as a paradigm shift in their expectations. As we
move ever closer to outcomes-based regulation, the FCA is increasingly focusing on the need for
firms to embed conduct and cultural changes throughout the customer journey. This session will
help you to understand the FCA´s expectations and the practical steps you can take now to ensure
that you and your firm are prepared for this paradigm shift in the way we work.
Thu 23 Jun 10:00 am – 11:00 am
Jeff Heasman, Insurance Upskill

ANNUAL CII & PFS AWARDS - 2022 SPECIAL AWARDS
Should we be celebrating you and your achievements this year? Do you know someone who deserves to win one of the awards below? If the answer is yes, then we invite you to submit your nomination.
- Customer Service Champion
- Treating Customers Fairly Champion
- Outstanding Study Achievement- CII/PFS student of the year in Plymouth or Cornwall
- As well as the annual Achiever and Young Achiever Awards.
All nominations must be received by the 2 August 2022 to be considered.
The winners will be announced at the Plymouth Firework Championships and will receive a trophy plus a special gift.
Click on Event details to see more.
Fri 10 Jun – Tue 02 Aug