WEBINAR: Restoring Trust in Insurance by Improving Customer Service
Overview of presentation At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world. Poor service is guaranteed to alienate customers at the best of times and recent events in the insurance world have served only to magnify problems in the eyes of many customers. With almost 50 years of insurance experience to draw on, Bernard Thornton looks at how businesses and individuals can distinguish themselves from the standard perceptions, using time-honoured principles of customer service and applying them to the modern-day technical world of insurance. Case studies and examples are included to bring the principles to life.
Wed 27 Oct 1:00 pm – 2:00 pm
Bernard Thornton FCII ,
For Better or for Worse: cases that shaped our professional lives
This thought-provoking session will provide an insight into some of the more bizarre cases that have had an impact on the insurance industry, from the curious case of the snail in the ginger beer bottle, through to cannibals in a boat and many more. It will focus on how these cases have thrown up the practical and ethical issues the law has grappled with and how ultimately this has impacted on the evolution of the insurance industry over the years. This is a must for anyone with an interest in the historical development of the insurance industry and how it adapts to judicial decisions.
Tue 09 Nov 1:00 pm – 2:00 pm
Jeff Heasman, Insurance Upskill
Cii Examination techniques
Overview This three hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects. This interactive course will deal with how to impress the examiner, looking at the different examination terminology and what the examiner expects when they use key phrases. The workshop will explore a range of study techniques to see which ones are most appropriate for you, as well as looking at how to time manage both in respect of revision and the actual exam.
Wed 08 Dec 9:30 am – 12:30 pm
Alan Chandler ACII, Alan Chandler Insurance Training and Consultancy
The Court of Cards: the Supreme Court, Casinos & Insurance Fraud
It feels like the law relating to insurance fraud is in constant motion. The courts have been grappling with tests such as “fundamental dishonesty”. But could it be that a case involving alleged cheating in a game of baccarat in a casino in London has brought some clarity to how the courts will deal with the test of fundamental dishonesty in insurance claims?
Wed 08 Dec 2:00 pm – 3:00 pm
Jeff Heasman, Insurance Upskill
R0 Support for Plymouth & Cornwall Insurance Institute/PFS Members
We at Plymouth & Cornwall Insurance Institute have organised a special scheme for those studying R01 - 6 towards their Diploma. Taking an R0 exam? • We've negotiated a large discount with digital training provider RM Advance. All our members can register here to receive the Discount Code for this special discount on their Blended Learning Package (including revision session and mock exams!) • If you do not receive financial support for exams etc from your employers, we can also help you with a special subsidy we have arranged, which will part refund you towards the above mentioned Blended Learning Package • Find out if you qualify for more help towards the PFS study and exam costs and PFS exam retake costs too on our Subsidy page.
Fri 31 Dec – Fri 31 Dec
The Inner Game of Leadership - Insights from Neuroscience **LIVE with Tom Flatau**
At a time where we're all trying to figure out how best use our limited brain power for the most good, it's more crucial than ever before that leaders don't get caught up in myths and misconceptions. The past year shifted everyone’s expectations: People don’t want to go back to pre-pandemic norms. Companies who want to attract and retain top talent must look forward to an entirely new way of working: a flexible model that fundamentally reimagines not just where but also when and how people work. This soft skills CPD event is suitable for all CII & PFS members
Wed 20 Oct 11:00 am – 12:00 pm
Tom Flatau, TWI Neuroscience for Business,
WEBINAR - Understanding Personal Lines Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim
Wed 06 Oct 2:30 pm – 3:30 pm
Alan Chandler ACII,
A Guide to Understanding Policy Wordings
Recent litigation has demonstrated the importance of understanding the policy contract wording. This webinar explains how policy wordings are constructed and may be interpreted
Tue 28 Sep 10:00 am – 11:00 am
FCA’s NEW GI Pricing Practices, Product Governance and Product Value Webinar
The FCA has published the long-awaited policy statement General insurance pricing practices market study – Feedback to CP20/19 and final rules (PS21/5). These wide-ranging rules address what has been described as the ‘loyalty penalty’ paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy.
Thu 16 Sep 12:00 pm – 1:00 pm
Branko Bjelobaba FCII ,
Webinar: An Introduction to Parametric Insurance
This introduction to parametric insurance is an excellent opportunity for delegates to develop their understanding of this type of insurance. Parametric insurance is not new but is being developed for SMEs and provides options for previously uninsurable risk, such as flood. • What is parametric insurance? Various product examples, and how they can be utilised • How parametric solutions differ from other insurance solutions • The potential of parametric solutions for SMEs
Wed 01 Sep 10:00 am – 11:00 am
Nick Thomas and Diane Jenkins,
Plymouth Fireworks Championships Boat Cruise
Join us on the Plymouth Venturer for a great night of unrivalled views of the first displays! This event is open to your friends and family too The boat is fully equipped with a licensed bar and toilet facilities, heated saloon area and comfortable seating. There is also plenty of room to stroll around the open front, rear and large upper deck. Prices; Adult: £15 Child 5 - 15: £10 Child under 5: Free Please note that this event is non refundable. If you are unable to attend on the day, tickets are transferrable upon prior agreement with us. Children must be accompanied by an adult. Snacks and refreshments will be available to be purchased from the onboard bar. To make payment, please send the payment via bank transfer using the details below and putting your full name followed by fireworks as the reference: Account Name: THE INSURANCE INSTITUTE OF PLYMOUTH AND CORNWALL SORT CODE: 20-68-15 ACCOUNT NO: 23555798
Wed 18 Aug 7:30 pm – 10:30 pm