Previous events
All previous events
CII and PFS Council Meeting - 20th March 2025
Anyone wishing to join to see what we get up to is welcome. Please email venetia.hallam@thmarch.co.uk to register your interest. Meetings are usually conducted online via Zoom, although in person contingents are occasionally hosted in person at both Yelverton, Devon and Truro, Cornwall.
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WEBINAR: Highly topical – how liability rates will significantly fall in 2025 due to the recent Ogden rate reduction - Wednesday 5th March 1-2pm
The Ogden rate may sound an obscure thing, but it has massive implications both positively and negatively on liability settlements. All brokers, underwriters and claims staff should have a good understanding of the Ogden rate in order to explain rating changes to policyholders and understand why large liability claims will now be reducing. The Ogden rate is used by courts to increase or decrease large personal injury liability claims. It was one of the main reasons why the market went so hard in recent years when the rate started loading liability settlements, and it will be one of the man reasons why we will now go into a softer market due to the fact it will start discounting liability settlements from 10 January 2025. The Ogden rate will mean a happy new year for insurers. Will they be passing their savings onto their policyholders? well that will depend on how well brokers understand Ogden. This presentation will be delivered by Alan Chandler, Chartered Insurer, one of the most popular presenters in the UK, and he will explain what the Ogden rate is and how it affects liability settlements.
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The Science of Happiness at Work - Positive Psychology in Practice
This session introduces key concepts from positive psychology and explores practical applications for increasing happiness, engagement, and fulfilment in the workplace.
View event detailsDelivering good outcomes for vulnerable customers
Is your firm meeting the FCA’s expectations? This session will focus on the FCA’s rules and requirements around Vulnerability through a Consumer Duty lens. The regulator has had this on their agenda for a long time now and has made it clear that firms should, by now, have made a practical shift towards ensuring those customers most susceptible to harm are receiving good outcomes. The FCA expects firms to understand and respond to the needs of customers in vulnerable circumstances, delivering outcomes as good as those that others receive. It should be no surprise that this subject is very topical. Very recently the FCA announced a review into how firms are acting in response to the needs of vulnerable customers, and initial findings are expected to be shared at the end of 2024. So, it goes without saying that firms should constantly have this on their radar!
View event detailsWEBINAR: Can We Trust AI in Insurance? February 18th, 2025 at 12:00
The issues of digital trust and responsible AI are amongst the most important issues facing the insurance industry. But what do we mean by digital trust and responsible AI? How does trust manifest itself in an increasingly digital and automated world? This webinar will address these critical issues and offer suggestions on what companies and individuals need to be doing now to ensure we do all we can to win customer trust and implement AI in a responsible way.
View event detailsWEBINAR - An Overview of Insurance Law - February 11th, 2025 at 12:00
In this webinar we will undertake a comprehensive overview of the key aspects of insurance law. From the duties and obligations of brokers, underwriters and policyholders, through to key legislation and case law that applies throughout client journey, from proposals and disclosure through to claims and payments. This webinar will be of great help to anyone working with in the insurance industry and especially anyone studying the CII´s MO5 module.
View event detailsWEBINAR: Why underinsurance in home contents is so prevalent, and practical tips/tools to address it, January 28th at 10am
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can the industry do about it? Who is it for? This webinar is for: - Brokers and insurers who handle home contents insurance for MNW and HNW clients. - Brokers and insurers who insure assets such as art, silverware, trophies and fine wine for commercial customers (e.g. restaurants, hotels, charities, sports clubs, oƯices) - Claims handlers and loss adjusters who want to understand what to look for in, and risks around, valuations with which they may be presented - Compliance teams considering how to ensure clients and policyholders get the information they need to make informed decisions, and that they are treated fairly
View event detailsCritical business interruption insurance learnings for brokers following the Infinity Reliance judgement - Wednesday 8 January 12-1pm
Critical business interruption insurance learnings for brokers following the Infinity Reliance judgement One of the most important judgements in recent times relating to Bi insurance was made in the Infinity Reliance case, and brokers who fail to change their proceedings risk large Pi claims against them going forward. This case has shown brokers are very exposed to the following three areas: 1. If indemnity wordings are used rather than declaration linked. 2. Any broker guidance note must reflect the actual policy wording. 3. AICOW must be discussed when there are unusual exposures. Average was applied by Aviva to the Bi claim following a large loss, and the broker was held liable for most of the shortfall, which was nearly £3m, due to their failure on the above three points. This webinar, presented by Alan Chandler, one of the most popular presenters in the UK, looks to understand how brokers are exposed following this judgement and how to take practical steps to ensure the right procedures to mitigate these exposures. This webinar is a must for all broking staff and has significant relevance for underwriters and claims staff also.
View event detailsWhat causes a market cycle and are we heading into a soft market in 2025? Tuesday 17 December 12-1pm
Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur in 2025. Alan correctly called the hard market in 2020, providing a presentation on the seven reasons why the market would harden. Rates have now got much higher; investment returns are now at very healthy levels and underwriting in the UK looks a lot better proposition than it did back in 2020. New entrants will be attracted to the market and existing players will look to expand capacity to take advantage of the current favourable investment conditions. Rates will not crumble over night, but Alan predicts 2025 will see a change in demand and supply, where Insurers will have to start having to fight more for business, and there will need to be a change in the way insurers operate, which may result in home working underwriters actually answering the phone to brokers! Alan will also explore how brokers and underwriters can be successful in a softening market. Brokers have a fiduciary duty, and this means insurers cannot ask brokers to be loyal without also providing genuine benefits at renewal for the policyholder. Whilst many people will not want to see the hard market end, history tells us it will, and not mentioning it will not stop a soft market cycle starting. This presentation will equip you for the change in the market that is on its way.
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Games and cocktails - Meet Your Committee/Council
Meet your regional PFS Committee/your local CII council Pre Christmas meet up drinks, games and hot buffet Fully funded hot buffet, welcome drink and selection of cocktails/mocktails Taking place at Twist Cafe Bar, Plymouth Look out for your invitation by email
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Cert CII Training
Funded Cert CII Tuition Starting Wednesday 18th Sept 2024 CALLING ALL MEMBERS OF PLYMOUTH & CORNWALL INSURANCE INSTITUTE! Are you enrolled onto a Cert unit but need some help with revision and study? If you are enrolled or plan to enrol onto a Cert CII unit, please check this upcoming programme of study support as it might be just the help you need to achieve your Cert CII.
View event detailsUnitedMind Laughter Yoga
Join Lotte Mikkelsen, your everyday Laughter Queen for an online workshop. Who will be providing a personal laughter workshop. Participants often feel a strong sense of connection and team spirit at the end of each workshop. It provides renewed energy and focus, and "tools" that they can actively take away and use in their lives, both at work and at home. There is no doubt that the health benefits of laughter are extensive. Many diseases today are caused by stress and anxiety arising from conflict in the workplace, and by laughing we release natural chemicals into our body, which lower our stress levels and put us in a much more positive frame of mind, able to cope with work and life outside work.
View event detailsDip CII Training
Funded Dip CII Tuition Starting Tuesday 17th Sept 2024 CALLING ALL MEMBERS OF PLYMOUTH & CORNWALL INSURANCE INSTITUTE! Are you enrolled onto a Dip CII unit but need some help with revision and study? If you are enrolled or plan to enrol onto a Dip CII unit, please check this upcoming programme of study support as it might be just the help you need to achieve your Dip CII.
View event detailsR04 Full Day Exam Revision Workshop
This one day session aims to bring together all your learning from R04 into a live event focussing on key areas and where maximum marks can be gained in the exam. The session assumes the learner has studied R04 and is not new to these units and the aim is for the delegate to have increased confidence when taking the exam and a vastly increased chance of passing the exam.
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Annual Black Tie Dinner
Join us for our Annual Black Tie Event held at The Duke of Cornwall Hotel, there will be a 3 course meal, disco and raffles etc.
View event detailsACII Training
Funded ACII Tuition Starting Friday 8th November 2024 EXTREMELY LIMITED PLACES AVAILABLE! Are you enrolled onto an ACII unit but need some help with revision and study? If you are enrolled or plan to enrol onto an ACII unit, please check this upcoming programme of study support as it might be just the help you need to achieve your Advanced Diploma.
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WEBINAR - A look at the Insurance Museum’s collections and how they tell the story of insurance, 25th July '24 at 10am
The Insurance Museum has a modest collection of items that stretch back to the 1650s. Join Howard Benge, Director of the Insurance Museum, to investigate these items in detail, how they help to tell the story of insurance and what other items the Insurance Museum will be using when it establishes a physical museum.
View event detailsEquity, Diversity and Inclusion includes everyone - Part 2
In part 2 of Equity, Diversity and Inclusion includes Everyone, Holly will discuss how words and actions create our culture.
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WEBINAR - The beginnings of Fire Insurance: the 17th and early 18th century fire insurance companies , 11th July '24 at 10am
Fire insurance was introduced by a property developer, just after the Great Fire of London. Dr Nicolas Barbon set up a scheme to cover his own business to protect it from fire, but soon extended the idea to extend it to anyone who owned a building. It was an immediate success. Join Howard Benge, Director of the Insurance Museum, to find out why was it so successful, what were his innovations and what happened in the years that followed. Presented by Howard Benge. Howard Benge is the Director of the Insurance Museum. He is a museum and heritage professional who specialises in public engagement, and over the past 25 years has worked at the City of London Corporation, National Trust and Imperial War Museum. He is Chairman of the Old Talbot House Foundation.
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WEBINAR - A quick history of insurance - 27th June '24 at 10am
The history of insurance is very wide and very deep. You can trace it back into prehistory, but it was developed into something we would recognise as insurance, by the merchants of medieval Italy. Join Howard Benge, Director of the Insurance Museum, for an introduction to the history of insurance and discover how the Insurance Museum intends to engage with the public, schools and young people. Presented by Howard Benge. Howard Benge is the Director of the Insurance Museum. He is a museum and heritage professional who specialises in public engagement, and over the past 25 years has worked at the City of London Corporation, National Trust and Imperial War Museum. He is Chairman of the Old Talbot House Foundation.
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