Forthcoming events

This month

WEBINAR: Restoring Trust in Insurance by Improving Customer Service

  • Wed 27 Oct 1:00 pm – 2:00 pm
    • Bernard Thornton FCII

Overview of presentation At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world. Poor service is guaranteed to alienate customers at the best of times and recent events in the insurance world have served only to magnify problems in the eyes of many customers. With almost 50 years of insurance experience to draw on, Bernard Thornton looks at how businesses and individuals can distinguish themselves from the standard perceptions, using time-honoured principles of customer service and applying them to the modern-day technical world of insurance. Case studies and examples are included to bring the principles to life.

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All forthcoming events

For Better or for Worse: cases that shaped our professional lives

  • Tue 09 Nov 1:00 pm – 2:00 pm
    • Jeff Heasman, Insurance Upskill

This thought-provoking session will provide an insight into some of the more bizarre cases that have had an impact on the insurance industry, from the curious case of the snail in the ginger beer bottle, through to cannibals in a boat and many more. It will focus on how these cases have thrown up the practical and ethical issues the law has grappled with and how ultimately this has impacted on the evolution of the insurance industry over the years. This is a must for anyone with an interest in the historical development of the insurance industry and how it adapts to judicial decisions.

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WEBINAR - The 5 Types of Motivation

  • Thu 25 Nov 11:00 am – 12:00 pm
  • Webinar
    • Michael Quigley, Kataholos
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Cii Examination techniques

  • Wed 08 Dec 9:30 am – 12:30 pm
    • Alan Chandler ACII, Alan Chandler Insurance Training and Consultancy

Overview This three hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects. This interactive course will deal with how to impress the examiner, looking at the different examination terminology and what the examiner expects when they use key phrases. The workshop will explore a range of study techniques to see which ones are most appropriate for you, as well as looking at how to time manage both in respect of revision and the actual exam.

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The Court of Cards: the Supreme Court, Casinos & Insurance Fraud

  • Wed 08 Dec 2:00 pm – 3:00 pm
    • Jeff Heasman, Insurance Upskill

It feels like the law relating to insurance fraud is in constant motion. The courts have been grappling with tests such as “fundamental dishonesty”. But could it be that a case involving alleged cheating in a game of baccarat in a casino in London has brought some clarity to how the courts will deal with the test of fundamental dishonesty in insurance claims?

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Year round R0 Support for Plymouth & Cornwall Insurance Institute Members - scheme renewal TBC Jan 2022

  • Fri 31 Dec – Fri 31 Dec
  • Webinar
    • RM Advance

We at Plymouth & Cornwall Insurance Institute have organised a special scheme for those studying R01 - 6 towards their Diploma. Taking an R0 exam? • We've negotiated a large discount with digital training provider RM Advance. All our members can register here to receive the Discount Code for this special discount on their Blended Learning Package (including revision session and mock exams!) • If you do not receive financial support for exams etc from your employers, we can also help you with a special subsidy we have arranged, which will part refund you towards the above mentioned Blended Learning Package • Find out if you qualify for more help towards the PFS study and exam costs and PFS exam retake costs too on our Subsidy page.

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Hard Talk: how to communicate with customers about price rises and other impacts of a hard market

  • Tue 11 Jan 12:00 pm – 1:00 pm
    • Jeff Heasman, Insurance Upskill

As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.

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