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Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class.

The presentation, delivered by Alan Chandler one of the UK's most popular insurance presenters, will look at what clients need to take into when settling Buildings sums insured. Alan will explore why under insurance is so common, the effects of under insurance for the client and why under insurance is an increasing cause of Professional Indemnity claims against brokers.

The last 12 months have seen huge changes in the insurance market and the wider world, to include Brexit, Covid-19 lockdowns, the BI Supreme court judgement, and a hardening insurance market. This practical and impactful session provides an overview of general UK market issues, developments and their implications for Insurers and Brokers alike

How often do we lose an existing account, or fail to win a sales pitch despite having what we think is clearly the best proposition? We may have developed trusted advisor status with our client, understood their needs and developed tailored solutions in line with their business objectives. Our contact at the client may also love our proposition. But we still lose the business. The most common reason that this happens is that we fail to identify, understand, and address the decision making dynamic and wider buying influences at our prospect or client. This session demonstrates a step-by-step methodology to make sure you cover all the bases and are not left scratching your head after another unexplained failure.

If we want to achieve successful and sustainable outcomes in the business world, we need to be able to build relationships of mutual influence, to appreciate the viewpoint of all stakeholders. This is particularly important in hard market scenarios where we need to have tough trading conversations and be able to deliver tough messages without compromising wider relationships

The move to remote working has brought personal benefits to many by eliminating commuting time and allowing more investment in family and personal lives. However, on the flip side it also imposes significant challenges around wellbeing, performance, and resilience. Informed by his experience managing remote teams, his wide training across multiple coaching and personal development disciplines, and up to the minute research, Nick explores the key challenges to performance and wellbeing in the remote working space and provides a range of practical and proven solutions at the individual, team, and manager level.