CPD Day Event - Communication Skills and Claims Fraud

Samlesbury Hotel J31 on M6
Thursday, 19 September 2019
8:30 am – 3:30 pm (UK time)
    • Michael Quigley, Director, Kataholus
    • Scott Clayton, Head of Claims Fraud, Zurich Insurance

September see's the first IIPB Education Seminar of the year, and its a great opportunity to kick start your CPD hours!

The event will be our first full day event, with two educational seminars to kick start the IIPB Education Calendar..

19h September 2019 - 8:30am until 3:30pm

Samlesbury Hotel

Morning Session - Communication Skills Presented by Michael Quigley from Kataholos

Afternoon Session - 'Fraud - the ongoing Battle in an Evolving Landscape' Presented by Scott Clayton - Head of Claims Fraud at Zurich

Morning Session - Exceptional Communication

This workshop is designed to empower you with techniques and strategies to massively improve the quality of your communications with your colleagues, clients and associates, relevant to the context of the insurance sector.

Learning Objectives will include:

  • A better understanding of how to build rapport
  • A better understanding of how mis-communications occur
  • Ways to improve active listening skills
  • Ways to build relationships with others so they feel understood
  • How to vary your speaking to be understood in different contexts

Here is a quick word from Michael Quigley of Kataholos:

'My name is Michael Quigley and I specialise in getting people onboard in business and in life. I am very excited for the upcoming exceptional communication educational workshop in September and to be spending time with you.

There are over 7 billion people in the world, and in the world of insurance, your abilities and skills to communicate brilliantly with these people will set you apart from others, help you to forge meaningful relationships, build a positive platform for influence and enjoy the wonderful variety of human communication. It’s going to be a brilliant morning of training- it will be challenging and fun, just bring and open mind and an engaged brain, ready to learn!'

Afternoon Session - Tackling Insurance Fraud

The Evolving Nature of Fraud – hear about how the fraud landscape is changing and how insurers are responding to the changes in threat and types of fraudulent claims. With data analytics and intelligence playing more of a role, hear what’s being done at an industry level to combat the cheats.

Learning Objectives:

  • Learn about the different types of fraud being committed
  • What drives people to commit fraud?
  • How the industry is fighting back
  • Case studies to illustrate what’s going on out there
  • Data analytics, intelligence sharing and innovative tools

Scott Clayton - Head of Claims Fraud at Zurich

During over 30 years with Zurich, Scott has handled claims across all lines of business and all distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team. For the last 15 years, Scott has been responsible for managing and developing the claims fraud proposition across the General Business in the UK. With a team of over 50 and cutting edge tools and technology, the Claims Investigation Unit have achieved notable success and industry recognition. He chairs Zurich’s Global Fraud Network and is a member of the Association of British Insurers General Insurance Fraud Committee.

Booking Information

Venue: Samlesbury Hotel, Preston New Road, Samlesbury, Preston, PR5 0UL

Time: Seminar begins at 9:00am but come along for 8:30am for your complimentary Breakfast. A Buffet Lunch will also be provided on the day.

Booking: To confirm your place, and for catering purposes before 17/09/2019, please contact Michelle on michelle.harness@loricainsurance.com or on 07867 692489

  • Samlesbury Hotel
  • Preston New Rd
  • Preston
  • PR5 0UL
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

5 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.