CPD Day Event - Communication Skills and Claims Fraud

September see's the first IIPB Education Seminar of the year, and its a great opportunity to kick start your CPD hours!

The event will be our first full day event, with two educational seminars to kick start the IIPB Education Calendar..

19h September 2019 - 8:30am until 3:30pm

Samlesbury Hotel

Morning Session - Communication Skills Presented by Michael Quigley from Kataholos

Afternoon Session - 'Fraud - the ongoing Battle in an Evolving Landscape' Presented by Scott Clayton - Head of Claims Fraud at Zurich

The Evolving Nature of Fraud – hear about how the fraud landscape is changing and how insurers are responding to the changes in threat and types of fraudulent claims. With data analytics and intelligence playing more of a role, hear what’s being done at an industry level to combat the cheats.

Learning Objectives:

• Learn about the different types of fraud being committed
• What drives people to commit fraud?
• How the industry is fighting back
• Case studies to illustrate what’s going on out there
• Data analytics, intelligence sharing and innovative tools

Scott Clayton - Head of Claims Fraud at Zurich

During over 30 years with Zurich, Scott has handled claims across all lines of business and all distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team. For the last 15 years, Scott has been responsible for managing and developing the claims fraud proposition across the General Business in the UK. With a team of over 50 and cutting edge tools and technology, the Claims Investigation Unit have achieved notable success and industry recognition. He chairs Zurich’s Global Fraud Network and is a member of the Association of British Insurers General Insurance Fraud Committee.