The Future Is Now

Deepdale Stadium
Thursday, 18 May 2023
9:00 am – 4:30 pm (UK time)

Join us for an event not to be missed!

Arrival is 8:45am - 9am for a 9:15am start. Lunch and refreshments are included and we are aiming to finish around 16:30.

Cost - £10 per ticket (refundable)

This event will also provide 5 3/4 hours of CPD.

Location : Deepdale Stadium, Sir Tom Finney Way, Preston PR1 6RU

Free parking


Including autonomous vehicles, general landscape and future surges


COVID 19 / Business Interruption & OIC


Resilient repairs & sustainability, Inflation / Cost of living (and the fraud implications)


Your chance to question our guest speakers



Senior Executive & Non-Executive Director with 30+ years experience in Insurance.
Formerly Managing Director of Claims, Underwriting, & Technical Services, AXA Insurance UK

David has over 30 years’ experience in General Insurance, roles including Reinsurance Manager, Casualty Insurance Manager, Managing Director Claims and Managing Director of Underwriting & Technical Services.

In 2018 he was recognised as Social Media Influencer of the year, and in 2019 he won both the Insurance Post Claims Achievement Award, as well as being named Insurance Personality of the Year at the British Insurance Awards.

David led AXA’s work on Connected & Autonomous Vehicles, including work with five Government backed Consortia. He was Chair of the ABI Motor Committee & Autonomous Driving Group and sat on the ABI GIC for several years. He now sits on the newly formed Thatcham Research ‘Strategic Technical Advisory Board’

David was a Vice President of the CII Nationally, was a founding member of the joint CII / CILA Faculty of Claims, and was Chair of the CII Underwriting Faculty for almost a decade. He holds Non-Exec Director roles at Qlaims,, and Freedom Services Group. He remains Chair of RISCAuthority, and is a Board Member of the Fire Protection Association (FPA).

He speaks regularly at conferences and other events and has also appeared on Sky TV, BBC Breakfast TV, BBC and Channel 4 News, as well as Radio 4’s ‘Today’ Programme, being interviewed on topics varying from Compensation Culture to Business Crime.

David originally hails from Bristol (explaining his passion for Bristol Rovers!) but now lives in Suffolk with his wife Catherine and two sons Evan (17) & Ryan (15)

Donna is Joint Owner/Director at Carpenters Group one of the UK’s leading providers of insurance & legal services. We work in partnership with insurers, brokers & MGAs to deliver a variety of outsourced claims.

Donna is a lawyer & an experienced public speaker who writes industry articles on fraud, reform or matters that impact the insurance/legal market.

Donna received the Outstanding Achievement award at the 2014 Personal Injury Awards for her work in setting up AskCUEPI & in September 2018, she jointly won the Insurance Post Magazine’s Social Media Influencer Award.

Donna was named on the Insurance Business UK’s ‘Elite Women’ List 2022. She also won the ‘Outstanding Charity Support’ Award 2021 at the Liverpool Echo Regional Business Awards for her charity work during the pandemic.

Donna is on the editorial Board of Modern Insurance Magazine & Chairs the Insurance Times Fraud Charter group. She is an Ambassador for Fans Supporting Foodbanks & a Football for Change Champion.

Dan heads up HF's's product liability team and regularly acts for manufacturers, suppliers and insurers in respect of personal injuries/fatalities, property damage and coverage issues. Since joining HF, Dan has been leading the firm’s automated vehicle solutions, acting in claims involving advanced driver-assistance systems (ADAS) and helping their clients with the introduction of AVs. He is also experienced in dealing with household and motor property damage recoveries; has a strong knowledge of product liability policy issues, international claims and recalls; and regularly advises clients in respect of food and drink claims (including product contamination, fatal allergy claims and large scale outbreaks/group actions). Dan regularly engages with clients on emerging risks, including automated vehicles and micromobility, including training and workshops. He is head of FOIL’s Product Liability SFT as well as HF’s AV and Micromobility Group. Dan is recognised in Chambers & Partners as “superbly organised, with an impressive depth of knowledge”, “a great communicator with clients” and “extremely conscientious, thorough and responsive”.

Damian was a founder member of the Keoghs fraud team in 1997. He has overall responsibility for the technical quality and output of the counter-fraud division to the firm’s clients, is a regular speaker at industry conferences and contributes to the legal and insurance press on emerging issues and new law. Damian managed what is regarded as the industry’s first major fraud ring in 2009 with a cumulative value of over £25m, whilst he has also headed the private prosecution of 21 fraudsters and the successful Supreme Court appeal in Cameron v Hussain & LV=.

Matt is currently the Head of Supply Chain at AXA Insurance with responsibility for the Property & Casualty Supply Chain.

A Procurement professional operating in the insurance claims environment, Matt has nearly two decades of experience in the insurance market and has a wide ranging knowledge base from supply chain, claims operations, project management and IT.

Currently leading a team of supply chain managers who are at the forefront of industry innovation and change, Matt is known for creating a partnership approach that has seen him collaborate with supply chain partners to deliver award winning solutions.

David began his career in claims 26 years ago as a graduate entry loss adjusting trainee with McLarens Toplis in 1996. Since then his career has taken him to claims roles in loss adjusting, broking and within the insurer environment giving a unique viewpoint across the whole insurance industry. David Joined the Zurich major loss team in 2012, and has dealt with some of the most complex and high profile losses for Zurich in that time, including the 2015 Cumbrian floods, the Bosley Mill explosion, the Manchester Arena terrorist attack and the Cameron House hotel fire in Loch Lomond. This culminated in David being the winner of the prestigious Insurance Post Customer Care Individual Award in 2019 for his work on the Christie Hospital Manchester fire. David is heavily involved with the CII at a local level, having served as President of his institute on two occasions, and currently sitting as a council member at the Insurance Institute of Bolton.

Glenn is the National Head of Employment at Irwin Mitchell LLP. He provides support to a number of large and small businesses on a range of employment issues, and is an adviser to some of the Employment and Pension group’s key national clients.

Guy Bloom is a specialist in leadership development and team effectiveness. Over the last 3 decades, he has dedicated himself to coaching people to be high-performing leaders. He asks a very big, small question: “What would you achieve if you were living brave?” His focus for keynotes and coaching is the focus on Trust, Accountability, Bravery & Connection Guy is also an author, podcaster and as he would say, “hard to believe I know”, 4 x Martial Arts Hall of Fame Inductee.

We’re Mark and Liam.
We’re best mates, addicts in recovery, and the founders of WHYSUP – a company that is dedicated to reducing and resolving the devastating impacts that addiction and mental illness has on Individuals, Organisations and Communities.

We met over 20 years ago at school where we remained close friends, and where, despite having plenty of love and opportunity around us, we were each exposed to things that would lead to addictions.

Like most teenagers leaving school though, we grew apart for a time, in pursuit of seemingly different paths.

Years after leaving school, despite appearing to make headway in our adult lives and developing successful careers for ourselves, we had each reached a familiar point in an addicts’ journey: where the physical, mental and emotional impacts of our addictions were too extreme for anyone to tolerate – including our Families, Friends and Workplaces.

By the time we reconnected, we had collectively experienced homelessness, unemployment and extreme danger because of our addictions. And we knew that we had to end the habits that were running our lives or face the unthinkable.

Programme (subject to change)

  • Deepdale Stadium
  • Sir Tom Finney Way
  • Preston
  • PR1 6RU

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Bolton, which is acting as the host institute for this event.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

6 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at