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Webinar: The challenges of communication overwhelm – and how to overcome them

Thursday 5 February 2026, 9:30 am - 10:30 am
Online
|Susan Heaton-Wright, CEO, SuperStar Communicator
CPD

About Susan Heaton-Wright

Susan is the founder of SuperStar Communicator; an international organisation, empowering teams and individuals present the best version of themselves in all business conversations. Whether you are sharing ideas; presenting opinions; pitching for investment; leading teams; even building business relationships, SuperStar Communication is essential.

The challenges of communication overwhelm – and how to overcome them

In the last year, I have conducted large scale research, funded by Hertfordshire County Council on the impact of over communication on productivity and mental health. Using results from the research as well as examples of misuse of communication internally, I have created a topic on how to create an effective internal communication system and process to ensure everyone is kept in touch whilst avoiding them being overwhelmed by too much communication.

Outcomes include:

·        Why there is so much communication overload

·        Examples of communication overload and blurred boundaries between work and personal life

·        Prioritising communication platforms and styles

·        Sharing results of the research – which could support you changing internal communication styles

·        Creating an internal communications system that works for everyone

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This demonstrates the quality of an event and that it meets CII member CPD scheme requirements. 1 hour CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/learning/cpd/.
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