Previous events
All previous events
Understanding insurance claims handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK, looks at what a claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
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Restoring Trust In Insurance By Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector.
View event detailsThe Rise of Errors and Omission Claims Against Brokers and why Broker Pi premiums are soaring
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
View event detailsWebinar - Everyone Counts!
A shocking 49% of adults in the UK have the numeracy level expected of a primary school child. This increases vulnerability to debt, fraud, financial exclusion and unemployment, and contributes to up to £25 billion each year in lost earnings. This webinar will introduce the issue of low numeracy in the UK, as well as the work and impact of National Numeracy towards addressing it.
View event detailsFCA GI Consumer Duty and update
The FCA has made it clear that "some firms may be further behind in their thinking and planning for the Duty. This brings a risk that they may not be ready in time, or they may struggle to embed the Duty effectively throughout their business." Are you ready?
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CPD Event - Creating and Claiming Value in Negotiations
This event, presented by Jeff Heasman, MABP, LL.B (Hons), LL.M, focuses on how to create and claim value in a negotiation. A critical skill in a hard market. Please see the event page for further details.
View event detailsWebinar: Rest, Recovery, Recharge - Ready for Productivity
The well-known phrase “I`ll sleep when I die” is old school. The number of hours worked DOES NOT correlate with performance. This session addresses the WHY, WHAT and HOW to rest, recover and recharge, so that you are ready to achieve!
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Webinar: Exploring Inclusion and Diversity - Considering Socio-economic background and creating inclusive environments
Despite not being one of the 9 protected characteristics under the Equality Act, people from lower socio-economic backgrounds experience bias, discrimination and significant inequality of opportunity.
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Webinar: Building barriers to burnout and bridges to brilliance
Would you feed your Ferrari frogs? If the answer is a big fat “NO” then this course is for you. If you want to fuel your body for physical health, it is vital that you understand and apply the contents of this course.
View event detailsCII Examination techniques - May 2023
This three-hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
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Webinar: Food for Mood
Although your brain is only 2% of your body weight, it consumes 20% of the calories you eat. So, why on earth when we think about nutrition are we often lead to focus on body image? Fuel your mind, and mental strength you will find!
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Annual General Meeting 2023
We need you! To get down to our AGM... Your local institute council invites you to attend their 2023 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
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Webinar: Working From Home & Hybrid… Without Forgetting Health & Happiness
WFH&H…WFH&H...! Gain a greater awareness of the health habits that hinder and help your productivity when WFH&H. We'll explore nutrition, movement, sleep, positive noise, & productivity winners, whilst linking these to your individual world.
View event detailsCommercial Property Insurance – What is actually covered by an All Risks wording?
This presentation explores what is covered by an 'All risks' Commercial Property wording which is not as wide as the title suggests!
View event detailsProfessional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.
View event detailsSPEED QUIZ AND NETWORKING NIGHT
Grab a team of four colleagues or book a single ticket and we will put you in a team for this fun speed quizzing night - testing your general knowledge and ‘sleight of hand’.
View event detailsCII Examination techniques
This three-hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
View event detailsHow contract conditions can change the liability of an insured and why brokers must advise clients on this.
Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.
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STILL TIME TO BOOK - NE Institutes Webinar: Blackfinch EIS & VCT Meet the Manager & Tax Year End Planning
Looking at the methodology behind the investment decisions and the creation of ground-breaking solutions that could become the household names of tomorrow.
View event detailsCommercial Property Insurance - Clauses and conditions
This presentation, delivered by Alan Chandler, one of the most popular presenters in the UK, will go through all the main conditions and clauses that can be found in a Commercial Property wording, what is their purpose and when should they be included.
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