Skills Week - Assertiveness: Say what you want; say what you mean

Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.

Learning Objectives: The aim of this course is that you will go away with knowledge and practical ways to improve your assertive skills. These include

• Knowing and understanding the difference between being assertive, aggressive and non-assertive/passive aggressive
• To challenge the misconceptions and current myths around assertiveness
• Learn and develop the skills to challenge your existing emotional blocks and values, so you can be more assertive
• Learn the essential skills to empower you to say what you want and mean
• Learn and develop your ability to use the key steps to being self assertive
• And finally – giving you permission to be assertive

Susan Heaton-Wright is an impact, communications and speaking expert for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an expert in virtual communication; is a remote speaker and delivers CPD accredited webinars and coaching virtually.