Seminar: FCA GI Consumer Duty and update

Bristol Harbour Hotel
Wednesday, 24 May 2023
12:00 pm – 2:00 pm (UK time)
    • Branko Bjelobaba FCII

Key details:

  • Join us from 12:00
  • Seminar will begin at 12:30 and last for 1hr.
  • A light lunch buffet will be included
  • Walking distance to the train station
  • Nearest parking is NCP on Nelson Street, Bristol BS1 2LE. The hotel offers 20% discount for parking

FCA GI Consumer Duty and update

The FCA has made it clear that "some firms may be further behind in their thinking and planning for the Duty. This brings a risk that they may not be ready in time, or they may struggle to embed the Duty effectively throughout their business." A recent review highlighted three key areas where firms should particularly focus their attention during the second half of the implementation period (to 31 July 2023):-

1) Effective prioritisation;

2) Embedding the substantive requirements;

3) Working with other firms (many firms need to work and share information with other firms in the distribution chain but some plans gave little focus to this area).

A 13 page letter on 13 February 2023 makes things even clearer and on 19 March 2023 a survey was sent by the FCA to 600 firms to check progress. This General Insurance focused session will also include an update on Product Value Assessments where both brokers and insurers have an important role to play

We will also cover the current position on multi-occupancy insurances following intervention by the government and the FCA’s new requirements that were published on 21 April 2023. Under the proposals, leaseholders would be defined as customers of buildings insurance and firms will have to act in leaseholder’s best interests and a ban on selling policies based on commission or remuneration levels. Insurers and brokers will also need to provide more information about policies to leaseholders, including detail of any commission paid.

Learning objectives - by the end of this update you will gain an overview of:-

  • What is the new Consumer Duty and what will you have to do;
  • A reminder as to current issues when it comes to general insurance:-
    • Key aspects of the product governance rule to include product value assessments;
    • Present position on multi-occupancy insurances and the ramifications of this for insurers and brokers alike.

Speaker bio

Branko Bjelobaba FCII started his insurance career in 1987 and has worked across the sector including stints at PwC and GISC and has led his own consultancy practice since 2004. He works closely with AMII, BIBA and the CII and has provided hundreds of well-received (even entertaining!) talks. He is a recipient of the Thomson Reuters Compliance Personality of the Year Award, the London Market People Award for Legal and Compliance and was Highly Commended in the CII Public Trust Awards 2021. He judges various insurance awards and is always being approached for commentary and analysis.

Branko has been a regular speaker at virtually all of the CII’s local institutes and since the world went virtual he has provided over 200+ events to more than 15,000 insurance professionals and feedback has been superb:-

“I have had the pleasure of attending two webinars hosted by Branko, both times on fairly 'heavyweight' topics - the Supreme Court decision on the BI Insurance test case and most recently on the FCA's new GI pricing practices. In my opinion, Branko is the epitome of a professional speaker - knowledgeable, engaging and enthusiastic - the tone and content of his webinars are always pitched at just the right level for his audience.” Sarah Offord-Jones FCII.

“I attended the session provided by Branko for the Insurance Institute of Northern Ireland. He covered in a very efficient and concise manner the Supreme Court decision on covid and the consequences for the industry. I would recommend Branko to any insurance body seeking practical information on this topic. You will not want to leave the session even for a coffee.” Tom McGrath CBE, FCII.

  • Bristol Harbour Hotel
  • 49-55 Corn Street
  • Bristol
  • BS1 1HT

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at