Previous events
All previous events
Employers Liability, Public Liability and Products Liability overview
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
View event details
Advanced Underwriting 960 - 1 Hour Overview Webinar
This webinar will be delivered by Alan Chandler one of the leading insurance trainers in the UK. Alan will explain how to best construct an exam answer in order to delight the examiner, he will also go through the key syllabus areas as well as detailing what is happening in the insurance underwriting market today, so that you can make your coursework answers relevant. There will be an opportunity to discuss with Alan any areas of the syllabus where you would like to obtain greater clarity.
View event details
How to successfully conduct staff appraisals in the insurance industry
It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.
View event details
Laughing yourself to wellness: an introduction to laughter yoga
People very rarely succeed in something unless they are having fun doing it. This may explain why laughter clubs are popping up in companies, large and small, across the world and why it has been receiving so much coverage in the press in recent years!
View event details
Webinar: An overview of Motor Trade insurance
The presentation, provided by Alan Chandler one of the most popular insurance presenters in the UK, will provide an overview of the main covers for a Motor Trader and show where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market is hardening so badly and why rates will continue to rise. The presentation will also look into how a broker can help clients by getting motor traders to focus more on risk management.
View event details
Christmas Quiz and Networking Event
The IIB invites you to our Christmas Quiz, followed by our Winter Networking Event. Please join us at the Tank Lounge at Zero Degrees, Bristol on 1 December. Tickets are £5 per person, which includes food and a drink, participation in the quiz and the networking afterwards.
View event details
The psychology of negotiation: Principles and basic processes
Join us at The Harbourside Hotel to learn about the psychology of negotiation: Principles and basic processes. Buffet will be provided. To be successful in a negotiation it is very important that you understand the role psychology plays. From being able to recognise how your own emotions impact your thought processes and behaviours to also being able to recognise the same in your negotiation partner. Jeff Heasman is a recognised expert in negotiations and is a graduate of the Yale School of Management Executive Education programme in negotiation strategies. Using techniques learnt over many years and putting these into the context of insurance and financial services, Jeff will show you how psychology impacts the negotiation from preparation through to either closing a deal or walking away. By the end of the session, participants will be able to: identify how psychology plays a role in the negotiations process. recognise the ways in which emotions impact people´s bodies, thinking and behaviours during negotiations. implement a strategy to take account of psychological factors when preparing for and engaging in negotiations.
View event details
A plain English overview of Engineering insurance and inspection (1)
This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market, which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance. Because engineering as a product is so misunderstood, there are enormous amounts of equipment across the UK that have no explosion cover despite the client having an 'All Risks' wording! The same problem applies to inspection where clients are often breaking the law by not getting an item inspected but do not realise this. For brokers this is a missed income opportunity and a significant professional indemnity exposure. This webinar, delivered by Alan Chandler one of the most popular presenters in the UK, is very appropriate for brokers, underwriters, claims staff and loss adjusters as well as anyone else who wishes to gain a greater understanding of the insurance marketplace.
View event detailsBristol institute MO5 overview day
This intensive revision course is designed to help you develop your exam technique and knowledge for the MO5 module. These webinars will help delegates wherever they are in their MO5 journey, at the beginning or at the end revising for their multiple-choice examination. Led by one of the UK's foremost insurance trainers, Alan Chandler, the syllabus will be explained in plain English with practical examples. The webinars will also include an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck.
View event details
SURE: a new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn´t understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!! Recent FCA guidance papers on vulnerable customers and the new consumer duty have emphasised the obligation to take steps to ensure the customer has understood our advice and recommendations and anyway, it is just good practice! That is why, in this session, Jeff Heasman will outline his SURE technique for insurance and financial services professionals, based on concept checking, a method traditionally used in language teaching. Concept checking is designed to determine, with as much certainty as possible, that the client has understood the advice. Easy to apply to day-to-day interactions with clients, the SURE technique will help avoid misunderstandings now and in the future.
View event details
Webinar: Motor Insurance - all you need to know in a nutshell
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover. A generation back most people's first taste of insurance was writing out cover notes and working through manual rating guides forcing staff to understand component parts of motor cover. This has now been replaced by big data and automation meaning less and less people have retained knowledge of this key cover.
View event details
Seminar-THROUGH THE GRAPEVINE: WHAT WINE CAN TEACH US ABOUT BEING A BETTER COMMUNICATOR!
Combining CPD with wine tasting - what could be better? The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to the execution of a message.
View event details
A plain English overview of Engineering insurance and inspection
This is an hour’s presentation looking to provide a plain English overview of the Engineering insurance market, which is often shrouded in mystery and badly understood. We will look at both the inspection and insurance cover elements of Engineering insurance. Because engineering as a product is so misunderstood, there are enormous amounts of equipment across the UK that have no explosion cover despite the client having an 'All Risks' wording! The same problem applies to inspection where clients are often breaking the law by not getting an item inspected but do not realise this. For brokers this is a missed income opportunity and a significant professional indemnity exposure. This webinar, delivered by Alan Chandler one of the most popular presenters in the UK, is very appropriate for brokers, underwriters, claims staff and loss adjusters as well as anyone else who wishes to gain a greater understanding of the insurance marketplace.
View event details
Assertiveness and Personal Impact
This session focus on the need for us all to make a positive first impression and build confidence through positive personal impact. It’s a key skill to be able to be assertive but to fully appreciate the needs of others, in debate and discussions. This session will help you recognise when over assertive behaviour can be perceived as aggressive with tips and tools on ensuring you are heard and respected when speaking up.
View event details
A plain English overview of contractors insurance
From small builder to plumbers through to large building firms there are an increasing number of contractors needing insurance often due to the fact that building firms now take on contractors rather than employees. These contractors need professional guidance on their insurance needs and this presentation will outline the main factors to be taken into account. As an example, would a small building firm really understand the difference between labour-only and Bona-fide sub-contractors, if they do not have a broker they are in big trouble as the Insurance Act 2015 says they must make a fair presentation of risk, without help how do they do this?
View event details
Setting correct property, stock and contents sums insured in a high inflation world.
It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap. Under insurance has been made considerably worse now that we are seeing UK inflation go into double digits, and this is something all brokers, underwriters, claims staff and loss adjusters need to be aware of.
View event details
IF1 Bitesize a three hour overview
The course will look at the best exam techniques to use to pass IF1. We will explore: • The different types of risk, • The U.K. market place • The six insurance principles of insurable interest, duty not to misrepresent/ fair presentation of risk, indemnity, proximate cause, subrogation and contribution • The legal and regulatory aspects of insurance The course will be delivered by Alan Chandler, Chartered Insurer who has taken thousands of people from nothing to fully ACII qualified, including training many national prize winners, so you will be getting the best possible help to pass IF1.
View event details
How to best advise around Business Interruption extensions
One of the many things the Covid-19 pandemic has taught the insurance industry is the importance of going through the various Bi extensions with clients and documenting these discussions. Failure to do this could leave the broker wide open to a PI claim against them.
View event details
Considering Socio-economic background and creating inclusive environments
Despite not being one of the 9 protected characteristics under the Equality Act, people from lower socio-economic backgrounds experience bias, discrimination and significant inequality of opportunity. Working with Jess Woodsford and Rose Sellman-Leava, Directors of Inclusive Futures CIC, this session will explore the challenges relating to socio-economic backgrounds, and why this is important to consider in a work context.
View event details
H&S in Farming Claims
Forty-One people were killed in agriculture in the last year. Agriculture has the worst rate of worker fatal injury of any industrial sector. This session will look at what happens when the HSE/police investigate a fatal or serious injury incident and the steps that businesses and individuals can take to protect themselves and their employees.
View event details