Personal Performance and Confidence

Personal Performance & Confidence

Developing the mindset and resilience to perform at your best

 ● Managing Fear and Showing Up with Confidence - From being the quietest, shyest person in the classroom to becoming a prize winning opera singer and award winning professional speaker, Susan Heaton-Wright understands that confidence is not something you are born with, but something you develop. Drawing on neuroscience, performance psychology and practical techniques developed through years of performing and studying neuroscience, this workshop explains why we experience fear, how it affects our thinking and communication, and provides proven strategies to manage nerves, build confidence and perform at your best when it matters most.

● Confidence Under Pressure - Discover how neuroscience and the latest scientific research explain why pressure affects our thinking, decision making and communication, and learn practical techniques to work with your brain rather than against it. This evidence based workshop will help you remain calm, think clearly and communicate with confidence, credibility and impact in high pressure situations such as presentations, meetings, interviews and difficult conversations.

● The Neuroscience of Influence - Influence is not about persuasion alone. It is about understanding how people think, what captures their attention and what motivates them to act. This workshop explores the neuroscience behind influence and equips participants with practical techniques to communicate in ways that build trust, encourage collaboration and achieve better outcomes.

About Susan Heaton-Wright Susan Heaton-Wright is a multi award winning business owner, international professional speaker, facilitator, coach, author and podcaster specialising in helping professionals communicate with greater impact, influence and presence. She is the creator of the SuperStar Communicator™ methodology, a practical framework that enables individuals and organisations to be seen, be heard and make an impact in every business conversation.

Named one of the UK's Top 100 Female Founders in 2020 and winner of the Best TEDx Speaker 2026 award, Susan combines evidence based learning with practical communication strategies. A prize winning former opera singer, she also draws on neuroscience and performance psychology to help people communicate with confidence, credibility and authenticity, particularly in high stakes situations.

Susan has worked with global organisations including GSK, AstraZeneca, Deloitte and Zurich, together with leading international professional associations such as the Chartered Insurance Institute (CII), ACCA and the Association for Project Management (APM). Since 2020, she has delivered workshops, keynote speeches and coaching to participants from more than 140 countries across the world.

Whether she is delivering a keynote, facilitating a workshop or coaching individuals, Susan's mission is simple: to help people communicate with confidence, build credibility and make a lasting impact.

For the CII, she has been a preferred speaker since 2016 and is always delighted to share her knowledge and expertise with the wonderful branches of the II.