Events
Forthcoming events
PFAS – The Emerging Threat: What Insurance Professionals Need to Know
This informative session will provide participants with a comprehensive understanding of PFAS (Per- and Polyfluoroalkyl Substances), focusing on the risks, regulatory landscape, and implications for liability and property.
Wed 10 Dec 12:00 pm – 1:00 pm
Jamie Tooke, Zurich Resilience Solutions
CII Examination Techniques
This three-hour workshop (which will include a break) will aid all those who are taking CII examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.
Fri 09 Jan 9:00 am – 12:00 pm
Alan Chandler,
Negotiation Skills
Negotiating is a valuable skills that is used in so many scenarios (in both professional and personal settings!)
This course will explore the mechanics behind being a great negotiator so that you will be able to understand the other person to not only work in collaboration, but with your clients, too.
Fri 16 Jan 12:00 pm – 1:00 pm
Matt Owen-James, Zing 365
Prevalence of underinsurance in home contents - tips & tools
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can the industry do about it?
Wed 21 Jan 12:00 pm – 1:00 pm
Rachel Doerr, Doerr Dallas Valuations
The Insurance Market Cycle and the Soft Market
This session is the first in a series of two that focus on the soft market; both can be run standalone. This session explores how the insurance market cycle operates, and how the current soft market has evolved, before turning to the implications for both insurers and brokers.
Thu 29 Jan 10:00 am – 11:00 am
David Hole ACII, Nick Thomas Associates
Thriving in a Hyperconnected World
This webinar explores the impact of constant digital connectivity on mental health and provides strategies for creating a healthier relationship with technology in both personal and professional life.
Thu 05 Feb 12:00 pm – 1:00 pm
Jay Unwin, Mental Health in Business
Previous events
Think Less, Post More!
5 easy-to-implement tips for you to build your profile online.
Many professionals know they should be doing more to market themselves and their businesses, but hesitation, confusion, over-thinking, and over-complication can get in the way.
This webinar cuts through the noise. It focuses on how small, practical actions online — things anyone can start today — create better visibility, stronger client relationships, and long-term growth. Attendees will leave with clear steps they can take straight away to boost their skills and business presence, without needing technical expertise or a marketing background.
Wed 03 Dec 12:00 pm – 1:00 pm
Dani Elliott-Booth, Balefire Digital Ltd
How to set correct Commercial Property sums insured.
It is estimated that at least 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and why sums insured are often so wrong.
Tue 25 Nov 1:00 pm – 2:00 pm
Alan Chandler,
Beaujolais Day 2025!
🍷 2025 CII Beaujolais Day Event 🍷
✨Join us again this year to celebrate Beaujolais Day in Cardiff! Be quick to book your tickets, as we have limited spaces available ✨
Thu 20 Nov. 3:00 pm
The Botanist Bar & Restaurant Cardiff Central
Cyber Insurance
Cyber Insurance is fast becoming an essential insurance cover for those who run business. This course aims to demystify some of the language used and look at the kind of events that can happen.
We will look at the elements of cover that fall within this subject as well as some of the underwriting concerns. We will use real life examples of what can go wrong and how a cyber insurance policy can offer both protection & peace of mind. This is an introduction course which will be suitable for anyone who wants to understand more about the subject to feel confident in discussing with their clients.
Wed 05 Nov 12:00 pm – 1:00 pm
Jennifer Yeates, Zing 365
How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent.
Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
Thu 09 Oct 12:00 pm – 1:00 pm
David Hole ACII, Nick Thomas & Associates
Time Management Skills
We are all time poor; and are expected to deliver more work for others. “I have too much to do” and “I don’t have time” are complaints we are all hearing. Being able to manage your time and work more effectively and efficiently is a skill we all need to acquire; otherwise it could impact individuals’ mental and physical health. In this interactive workshop, we will share practical ways to manage your time and work more efficiently.
Thu 02 Oct 12:00 pm – 1:00 pm
Susan Heaton-Wright, Superstar Communicator