Webinar Event - Hard Talk: how to communicate with customers
As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.
Thu 15 Apr 11:00 am – 12:00 pm
Jeff Heasman,
Webinar - An Overview on Commercial Property Insurance
This presentation looks to provide a plain English overview market of what needs to be taken into when setting Commercial Buildings, Contents and Stock insurance.
This webinar provided by Alan Chandler, one of the most popular presenters in the UK, will explore the different ways in which buildings contents and stock can be insured and the main clauses that should be included within a client’s commercial property cover.
This presentation will be suitable for all brokers, underwriters and claims staff who deal with commercial property insurance along with those who are studying for the Cii exam M93 commercial property.
Mon 19 Apr 1:00 pm – 2:00 pm
Alan Chandler,
Annual General Meeting
We need you! (To get down to our AGM, that is...)
Tue 27 Apr 11:00 am – 12:00 pm
Webinar Event - How Brokers Can Mitigate PI Claims Against Them
Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.
Wed 05 May 1:00 pm – 2:00 pm
Alan Chandler,
Exams
Exams are now arranged centrally by the CII, not the Local Institute. Please direct any exam feedback to customer.serv@cii.co.uk.
Fri 1 Jan. 2021
President's Message
