Webinar - The Importance of Emotional Intelligence at work
Overview
The Importance of Emotional Intelligence at work - and how to build it
This session delivered by Jacqui Turner and Nick Thomas explains an Emotional Intelligence Model as developed by Peter Salovey and John Mayer
The session will explore the importance of Emotional intelligence by outlining the many benefits to employees, prospects, customers, and organisations. During the session we will explore common workplace situations that can trigger negative emotions and share effective techniques for effectively managing a variety of emotions such as frustration, disappointment, and nervousness. Finally, we will look at the importance of empathy, as a key EI skill and explain how to be empathetic, in a sincere way, with colleagues and customers.
Learning Objectives
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The Emotional Intelligence Model as created by Peter Salovey and John Mayer – the originators of the term ‘Emotional Intelligence’
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IQ vs EQ – which is more important in terms of achieving success?
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Explore the many benefits of EI to employees, customers, prospects, and
organisations
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EI and the link to customer satisfaction – The UKCSI Report
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Explore common workplace situations which can trigger negative emotions
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Learn how emotions such as frustration and disappointment can negatively
impact performance and service delivery, if they are not managed effectively
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The role of perception on our thoughts, emotions, and actions
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An introduction to the ‘reframing’ technique
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How to become more self-aware of your own emotions and the emotions of
others
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An introduction to a variety of approaches and techniques to effectively
manage negative emotions
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Learn what Empathy is and isn’t and explore ways to demonstrate empathy
with sincerity, when interacting with colleagues, customers, and prospects
Nick Thomas - Nick Thomas & Associates
Nick Thomas & Associates provide specialist training solutions to the UK Insurance Industry to include technical insurance; sales, business/soft skills; resilience, performance, and wellbeing; and management/leadership sessions. We work with major insurers and brokers, on a global Insurer’s national broker proposition delivery, with recruitment companies, and over 40 Insurance Institutes at the time of writing.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.