Inclusive Conversations: Talking with customers and colleagues with speech disabilities

What if a customer struggled to complete a phone call simply because of how we respond to pauses, repetition or silence?

Many people who stammer report being interrupted, talked over, laughed at, or even having calls ended prematurely. That's why we're pleased to welcome STAMMA, the UK’s leading charity supporting people who stammer, for an important webinar on communicating effectively with customers and colleagues with speech disabilities. 

During the session you'll gain practical tools to help create more inclusive conversations across phone calls, video meetings and face-to-face interactions.

Small changes can make a significant difference.

Date: Wednesday 4 November

Time: 2:00-3:00pm

We look forward to seeing you there.

Learning outcomes:

• Understand the basics of stammering
• Explore the barriers customers with speech disabilities may face when accessing financial services
• Consider the challenges colleagues with speech disabilities can experience in the workplace
• Learn practical tips and resources to create more inclusive conversations and interactions