Providing Exceptional Service

This session will provide the skills needed to provide exceptional service.

By the end of the session, delegates will be able to:

• Understand how our perceptions effect our ability to connect with people
• Identify client’s by their personality style, and tailor their communication style accordingly
• List the different ways customers can express dissatisfaction and show the percentage of customers that do each one
• Identify three different question types and when to use them
• Apply the MEANING rapport concept to their clients

Sarah Hilton, Partner Learning and Development Consultant, Premium Credit

Having transitioned to Premium Credit from the education sector in 2022, Sarah has lots of experience on how to plan and deliver high quality learning inputs for her clients. She is able to tailor her delivery to get the best out of those she is training and complement a range of learning styles. Sarah loves creating a welcoming and engaging environment and following three years of teacher training is equipped with the skills to provide the best possible training experience for partners across the Midlands.