Will chatbots be the next PPI scandal

Who is it for?
This webinar is for anyone whose business uses chatbots to interact with customers:
- Call centre teams for insurers selling direct to the public
- Brokers who have specialist schemes
- Claims teams helping policyholders
- Customer experience & marketing looking at the customer “journey”
- Legal, compliance and risk managers wanting to understand and manage exposure
- Underwriters & product heads looking at how they handle chatbot exposure for other industries
Learning objectives
By the end of the webinar, you will:
 Understand how chatbots (“large language models”) work and are trained
 Understand how chatbots can make mistakes in live situations – and hallucinate!
 Start to identify your risk tolerance for AI adoption within the customer-facing part of your
business
 Have 3 questions to ask 3rd party suppliers of chatbots when choosing who to work with
 Take away 4 concerns to share within your business that should be keeping you awake at night