Webinar:: Bridging the Generational Gap

What challenges do you face?  Maybe internal issues and getting your own way – Imposter syndrome.  It might be external issues – scepticism of others, perceived credibility and age bias?

Baby boomers to Gen Z – you need to get your generational communication preferences and styles right to be successful!

When Nick first wanted to move into a sales role in his mid-late twenties, he was told he did not have enough grey hair!  Thirty years later, and sadly this is no longer a problem he faces! However a consistent theme in conversations with our clients, are the challenges that their younger, inexperienced employees face dealing with more experienced clients.  Examples include young underwriters dealing with experienced brokers, as well as young brokers dealing with older clients and prospects.  This session explores some of the key challenges and provides some practical tools that young professionals can use to overcome them.


Learning objectives:

• to understand the key challenges for younger, less experienced insurance professionals dealing with older, more experienced clients, prospects and brokers
• to develop practical skills and approaches to overcome these challenges 

Speaker

Nick Thomas, Experienced Sales Leader and Coach Specialist at Nick Thomas Associates

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer. Nick is an Economics graduate with over 25 years corporate insurance broking experience.

He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.