Webinar: Neurodiversity, Customers in Vulnerable Circumstances & Fraud

Join the Insurance Institute of Manchester and the Insurance Institute of Stoke-on-Trent for this engaging webinar on neurodiversity, customers in vulnerable circumstances & counter fraud in the claims process. This webinar will help in understanding the rise in claims involving individuals with characteristics of vulnerability and help you gain an insight into behaviours which raise flags for fraud.  

Learning Objectives

• Understanding the rise in claims involving vulnerable individuals and gaining insight into behaviours that and raise flags for fraud
• Learning current practices to support vulnerable people in the claims process
• Establishing what could constitute best practice for undisclosed vulnerabilities in claims and potential methods for validating vulnerability
  

Speaker

Sarah Durkin, Director of Investigation Services, Woodgate & Clark

Sarah Durkin has over 3 decades of investigation experience across the private and public sector, including 6 years with the Police. At Woodgate & Clark, Sarah leads the award-winning counter fraud team, focused on investigating commercial and domestic claims for a wide range of niche clients. A major part of her role is working with insurers to identify patterns and trends in claims fraud and identifying risks to help insurers become more informed from a claims and underwriting perspective.