Wine and AI: What can Winemaking Teach Us About AI in Insurance & Financial Services?

Wine, Pizza And CPD: Wine and AI - What can Winemaking Teach Us About AI in Insurance & Financial Services?

About the session
As business processes and decision-making become more automated, a question arises as to what extent we still need a human in the loop. Exactly the same trend is occurring in winemaking, with consumers moving towards low human intervention wines (organic). In other words, there is a trend towards less human involvement in winemaking and in insurance and financial services. What can thousands of years of winemaking teach us about to what extent humans need to remain in the loop? Through the tasting of 5 different wines, Jeff Heasman will help us to address these issues by combining his doctoral level research into automation of decision-making in insurance with the knowledge, passion and experience he has gained from operating a wine business in Galicia, Spain.

By the end of this session, participants will be able to:

• Identify the role of humans in business processes and current trends in automation.
• Recognise the trends we are likely to see in insurance and financial services in the near future with regards to AI.
• Implement a strategy to take account of the need for humans in the loop against the backdrop of automation and increasing use of AI.

About the trainer

Jeff Heasman is a well-known and highly experienced international trainer who specialises in law, cognitive skills and communication within the insurance and financial services industry. In addition, Jeff has a passion for Spanish wines and through his wine businesses based in Spain and Portugal he offers cultural and wine tasting events and vineyard tours, with a particular focus on the culture, food and wines of Galicia in northwest Spain and Vinho Verde in northern Portugal.

Jeff has a bachelors and masters degree in law, he holds a postgraduate English language teaching qualification, has obtained a certificate in wines from the prestigious Wine & Spirit Education Trust (WSET) and is a member of the Society of Wine Educators. Jeff´s knowledge of the insurance and financial services industry combined with a passion for both effective communication, strong cognitive skills and wine, makes this a fun and entertaining CPD event with a difference.