Forthcoming events

This month

Communicating With Customers in Difficult and Uncertain Times

  • Thu 23 Jul 1:00 pm – 2:00 pm
    • Jeff Heasman Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened.

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Errors and Omissions Claims against Brokers

  • Tue 28 Jul 1:00 pm – 2:00 pm
    • Alan Chandler , Alan Chandler Training

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of brokers has never been higher. This presentation will explore why the amount of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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All forthcoming events

Webinar: Personal Injury Claims - Where Next?

  • Tue 04 Aug 12:00 pm – 1:00 pm
    • Bernard Thornton

Over the last 30 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims.

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The Art of Disagreement

  • Tue 08 Sep 1:00 pm – 2:00 pm
    • Jeff Heasman Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M

Disagreements are inevitable and they often perceived in a negative light. However, through conversations a disagreement can be positive and even result in you retaining or winning new business.

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Humanising Communication & Increasing Clinet Interaction in an Automated World

  • Tue 06 Oct 1:00 pm – 2:00 pm
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M

In a business landscape that is becoming increasingly automated and in which interaction with clients is becoming less, it is more important than ever to understand the importance of client 'touch-points' and how to make to the most of them.

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