It has been a busy couple of months recreating our offering so that we can still provide quality CPD sessions for the benefit of all our members. I have found myself becoming ever more involved in working out how to create access for the various software packages available for virtual meetings, which is quite a minefield!!!! We have now moved over to a full digital service and the event booking system is working well. Despite recent relaxing of certain restrictions, it seems clear that various social distancing rules and altered working practices will remain in place for some considerable time. We are also aware of several large organisations who have prohibited staff from attending events and gatherings. In consideration of this, we will continue with digital, rather than face-to-face, CPD events for the foreseeable future, although we remain committed to organising the physical seminars as soon as we feel confident that it is the right thing to do. Although this will obviously be a disappointment to some, we remain committed to delivering quality events, open to all, to support your learning and professional development. We started work on the syllabus for this year back in May, and we have organised a series of events to assist you with supporting customers. Their concerns and worries are drastically different in this new environment and providing them with the right information and support is vital for them. We are all in unchartered waters to a certain extent, and our dealings with our customers will need to change. We haven't forgotten the need for technical sessions as well, though, as it’s important that COVID-19 doesn’t control all our thinking, We are just finalising a couple of events which will fill the diary through to the end of November. I think we will then all deserve a break over the holiday period, but I will make sure we plan forward and there are events available for the New Year! Remember, we are doing everything possible to maintain a quality syllabus, relevant to the current situation and some of the sessions available have been specifically requested by our members, so if you think we’re missing something, let me know! Take a look at the CPD page on our web-site . It is regularly updated to keep you in the know!