Forthcoming events
This month
How to understand and explain insurance policies in 5 easy steps
The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.
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M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (1)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
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From criticism to collaboration : Communication strategies for resolving complaints - MORNING
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.
View event detailsFrom criticism to collaboration : Communication strategies for resolving complaints - AFTERNOON
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.
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All forthcoming events
M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (2)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
View event detailsCritical Thinking and Decision-making skills
Critical thinking is an essential skill that helps us to avoid inference or assumption. Both are dangerous when advising clients or making decisions. It is essential that decisions are made, and advice is given, based on evidence, observation and logic. This session will show you how to develop your critical thinking skills with the result that you will be able to make better decisions and gain confidence in sticking by the decisions you have made.
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Supreme Court on Vicarious Liability. Have we reached the final decision? - Morning Session
On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.
View event detailsSupreme Court on Vicarious Liability. Have we reached the final decision? - Afternoon Session
On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.
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PERSONAL INJURY CLAIMS – WHERE NEXT? Rescheduled from March
Over the last 25 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims. The Civil Liability Act, now scheduled to take effect in April 2021, will introduce what are likely to be the most sweeping changes yet.
View event detailsM85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (3)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
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The Perfect Storm - Solvency II & Ogden
This presentation entitled the Perfect Storm, will be exploring why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place.
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Directors and officers and EPL insurance in a plain English nutshell
Alan will briefly explain the history of D&O and explain how the market place is changing, including the fact that many more directors are being sued individually coupled with the fact that the amount of HSE prosecutions have trebled against individual directors since 2015.
View event detailsM85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (4)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
View event detailsM05 Insurance Law - DipCII Learning Assistance - Advance Registration Required (1)
FULLY BOOKED M05 Insurance Law - DipCII Learning Assistance Program - Advance Booking Necessary.
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