Forthcoming events

This month

How to understand and explain insurance policies in 5 easy steps

  • Fri 10 Jul 3:00 pm – 4:00 pm
    • Jeff Heasman

The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.

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M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (1)

  • Fri 17 Jul – Fri 17 Jul
    • Alan Chandler

FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.

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From criticism to collaboration : Communication strategies for resolving complaints - MORNING

  • Wed 22 Jul 11:00 am – 12:00 pm
    • Jeff Heasman

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.

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From criticism to collaboration : Communication strategies for resolving complaints - AFTERNOON

  • Wed 22 Jul 3:00 pm – 4:00 pm
    • Jeff Heasman

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.

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All forthcoming events

M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (2)

  • Tue 11 Aug – Tue 11 Aug
    • Alan Chandler

FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.

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Critical Thinking and Decision-making skills

  • Tue 18 Aug 11:00 am – 12:00 pm
    • Jeff Heasman

Critical thinking is an essential skill that helps us to avoid inference or assumption. Both are dangerous when advising clients or making decisions. It is essential that decisions are made, and advice is given, based on evidence, observation and logic. This session will show you how to develop your critical thinking skills with the result that you will be able to make better decisions and gain confidence in sticking by the decisions you have made.

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Supreme Court on Vicarious Liability. Have we reached the final decision? - Morning Session

  • Thu 27 Aug 11:00 am – 12:00 pm
    • Jeff Heasman

On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.

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Supreme Court on Vicarious Liability. Have we reached the final decision? - Afternoon Session

  • Thu 27 Aug 3:00 pm – 4:00 pm
    • Jeff Heasman

On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.

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PERSONAL INJURY CLAIMS – WHERE NEXT? Rescheduled from March

  • Wed 02 Sep 1:00 pm – 2:00 pm
    • Bernard Thornton FCII

Over the last 25 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims. The Civil Liability Act, now scheduled to take effect in April 2021, will introduce what are likely to be the most sweeping changes yet.

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M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (3)

  • Fri 11 Sep – Fri 11 Sep
    • Alan Chandler

FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.

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The Perfect Storm - Solvency II & Ogden

  • Thu 24 Sep 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation entitled the Perfect Storm, will be exploring why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place.

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Directors and officers and EPL insurance in a plain English nutshell

  • Wed 07 Oct 1:00 pm – 3:00 pm

Alan will briefly explain the history of D&O and explain how the market place is changing, including the fact that many more directors are being sued individually coupled with the fact that the amount of HSE prosecutions have trebled against individual directors since 2015.

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M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (4)

  • Tue 20 Oct – Tue 20 Oct
    • Alan Chandler

FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.

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M05 Insurance Law - DipCII Learning Assistance - Advance Registration Required (1)

  • Fri 20 Nov – Fri 20 Nov
    • Alan Chandler

FULLY BOOKED M05 Insurance Law - DipCII Learning Assistance Program - Advance Booking Necessary.

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