Introducing the Ombudsman

Belgrave Rooms, Nottingham
Wednesday, 20 January 2016
12:15 pm – 2:00 pm (UK time)


Asma Begum

Financial Ombudsman Service

Event Overview

This event will provide an overview of the ombudsman service, touching on its role, jurisdiction and workload and looking in greater depth at how it works with both businesses and consumers to settle complaints and resolve disputes - so that both sides can move on.

Learning Objectives

By attending this event, delegates will be able to understand:

  1. The ‘theory’ of the ombudsman – its position and role

  2. How complaints are handled – process and possible outcomes

  3. How the ombudsman can help businesses resolve complaints themselves

Booking Terms

To book your place please scroll down and book via the website.

The Nottingham Insurance Institute charges for non-attendance at all CPD events.

If you do find that you are unable to attend, we ask that you give us at least 4 working days notice that you are no longer able to attend.

Please note, if you fail to let us know before this deadline, we will need to charge a £30.00 (inc. VAT) non-attendance fee to cover the cost of catering, booking arrangements and denial of your place to other members.

All cancellations must be received by email and you will receive confirmation of your cancellation. You may also nominate a replacement if you are unable to attend.

By proceeding with the registration you agree to these terms and conditions.

  • Belgrave Rooms
  • 25 Goldsmith Street
  • Nottingham
  • NG1 5LB
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at