Personal Injury Claims – Where next?

Belgrave Rooms, Nottingham
Wednesday, 25 March 2020
12:30 pm – 2:00 pm
    • Bernard Thornton FCII , Chartered Insurance Practitioner

Session Content

Over the last 25 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims.

Various reforms have been introduced in attempts to tackle sensitive issues such as access to justice, fraud, legal fees and their effect on premium levels. Unsurprisingly these have generated strong feelings on all sides of the argument.

The Civil Liability Act, scheduled to take effect from April 2020, will introduce what are likely to be the most sweeping changes yet.

This lecture looks at the background to the current market for injury claims and predicts the likely outcomes for insurers, intermediaries, claimants and the insuring public.

This presentation will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance.

We look forward to seeing you at the above event. The NII is committed to the health and wellbeing of our members and guests and are following the government guidelines regarding coronavirus. As the event approaches we will keep you up to date, should there be any changes to the arrangements.

In consideration of the current situation regarding Covid-19, all attendees are encouraged to carefully read and closely follow the latest government and public health guidance in advance of attending any public events. It can be found here.”

Learning Objectives

At the end of this event, the delegate will be able to identify:

· The background and development of the personal injury market

· The features of the Civil Liability Act 2018 as they affect personal injury claims

· Essential aspects of the alterations to the ‘Ogden’ discount rate.

· The likely consequences for insurers, intermediaries, claimants and the insuring public

· Ideas for communication strategies when dealing with clients and potential claimants

Venue details

Belgrave Rooms, 25 Goldsmith Street, Nottingham NG1 5LB

There are a limited number of free car parking spaces available at the venue. Access to the car park is via Chaucer Street and is on your right under a brick arch after the QPark entrance. Please buzz for the barrier to be lifted stating that you are attending a Nottingham Insurance Institute event.


Bernard Thornton FCII, Chartered Insurance Practitioner

Bernard Thornton spent much of his career in the company market, culminating in the role of North East Regional Manager for a major insurer. He then set up a Motor Claims Management business from scratch, before merging it into Active Claims Solutions, where he was Sales Director until retirement in March 2019.

Over a lengthy career he has worked in Motor Claims for both defendant and claimant, with specialisation in personal injury, credit hire and legal expenses. Seeking to disseminate his wide knowledge of these subjects and to put something back into the insurance business, he delivers lectures and training sessions to insurance businesses and local Insurance Institutes.

Bernard has served as President of the Insurance Institute of Leeds on 2 occasions, was a member of the CII’s Representative Council and maintains an active membership of Leeds Institute as Vice President and Dinner Secretary.

His recent retirement allows Bernard more opportunities to enjoy his many sporting interests and a family which now includes 3 grandchildren. He enjoys walking, is a cricket umpire and a commentator for Leeds Hospital Radio Sport.

Terms & Conditions

As your local Institute Council, we put a lot of time and effort into arranging a full and varied calendar of CPD events throughout the year to help you, and other members of the Nottingham Institute, to keep up to date and to fulfil your CPD obligations. We also spend money on venues and providing catering. It is disappointing, therefore, when members fail to attend without notice as it potentially deprives another member the opportunity of attending.

In addition, many of the speakers at our CPD events provide their valuable time and expertise on an entirely voluntary basis. Many travel to come and speak to you, our members. We want to avoid situations where members fail to turn up and our speakers finding themselves speaking to empty seats.

If you book on to any event and you find you are unable to attend, we would ask that you kindly let us know in advance so that we can ensure other members do not miss out.

Special Requirements

If you have any special requirements, be these of a dietary, disability or religious nature, please respond to your booking confirmation email with the details.

  • Belgrave Rooms
  • 25 Goldsmith Street
  • Nottingham
  • NG1 5LB
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at