Building Confidence & Shifting Your Emotional State

Friday, 28 April 2023
12:00 pm – 1:00 pm (UK time)


Many people believe that their emotional state is entirely dictated by external factors over which they have no control. For example, how often do we hear people say, ‘You make me angry/happy/sad’? In the workplace many develop unconscious strategies that affect their emotional state and significantly affect their performance; typical examples include making telephone calls – particularly cold calls – and presenting or speaking in public.

This empowering session shows delegates how to take control of their emotional state, shifting to the best possible state to achieve highly successful outcomes at work and at home.

Content & Learning

  • Our emotional state and how can it affect performance
  • The interconnectedness of thoughts, emotions, and physiology
  • Our unconscious mind and the programmes we run
  • Anchors – visual, auditory, and kinaesthetic
  • Visualisation
  • Self-talk
  • Body language and physiology
  • Modelling others
  • Techniques to shift state including resource anchoring
  • Real life scenarios – cold calling/call reluctance, public speaking/presenting, negotiation/broking
  • Delegates challenges - troubleshooting


  • To understand that our emotional state affects our capabilities and performance
  • To understand that our state comes from our physiology, thinking and emotions
  • To provide some strategies and techniques to allow delegates to break unhelpful states and shift to powerful states that help them achieve successful outcomes

Trainer Biography - Nick Thomas

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales
specialist and a professional coach and trainer. Nick is an Economics graduate with over 25 years
corporate insurance broking experience. He was a highly successful sales producer in the UK broking
market before progressing into regional and then national sales leadership roles. As National
Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000
selected as part of the STARS programme to recognise exceptional performance. He is a highly
trained consultative sales specialist, and his experience includes a secondment with a major
management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new
range of interests, and a passion for health, and performance. He studied widely, qualifying as a
Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching,
before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a
qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

Since 2018 Nick has worked in a self-employed capacity in training, coaching, and consulting,
including within the Mergers and Acquisitions sector. In 2020, he founded Nick Thomas &

Nick is in regular demand for podcasts and other media work. Visit LinkedIn or the company website
for more information.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at