Financial awareness: a plain English overview for all insurance staff

Tuesday, 27 October 2020
9:30 am – 12:30 pm
    • Alan Chandler


Covid-19 has forced the UK into a recession and understanding clients accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology.

This presentation looks to provide a plain English understanding of what is in a balance sheet, Profit and Loss account, a cash flow statement and how these can be read easily by non accountants. The webinar will also include an overview of the main financial ratios again explained in a plain English way aimed at non accountants.

There will be an opportunity to do some interactive learning using a set of accounts to gain further understanding

Learning Objectives

The presentation will provide an overview of :
1. The different component parts of a Balance sheet and what underwriters should look for.
2. The different parts of a profit and loss statement.
3. What is a cash flow statement.
4. How to do some basic financial ratios to get a better understanding of a policyholder's financial position.

Speaker Biography
Alan Chandler has undertaken operational management roles in three major global companies: NatWest Insurance Services, RBS Insurance Group and Allianz Insurance. He has run underwriting, broking and claims functions. Eleven years ago he set up his own training company, something that he had always longed to do as he is passionate about training. Since then he has trained well over a thousand people to become ACII qualified including six individuals who have achieved the best ACII completion in the whole of the United Kingdom. He has also trained many national prize winners. Alan has delivered training for almost all the local insurance institutes in the UK over the past few years, with his enthusiastic presenting style proving very popular. He is one of the few individuals who can teach at all levels of the CII examinations, and teaches almost all certificate, diploma and advanced diploma subjects. He is also one of the few people who can take someone from Certificate all the way through to fully qualified ACII and his pass rates exceed 96%. Alan has presented across Europe on many technical subjects to companies including Allianz, Zurich, Aon, Marsh and Willis. He has been involved in the setting up of many diploma and advanced diploma programmes in both the UK and Ireland and is driven by a passion to see increased professionalism within the insurance industry.

This presentation is suitable for brokers, handlers, underwriters and claims staff alike.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at