WEBINAR: 5 Habits of Highly Effective Claims Handlers in Insurance
PLEASE NOTE: Members of the Plymouth and Cornwall Institute get priority for booking
Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers.
The session looks at how these habits impact the performance of individual claims handlers, their teams, companies and also the experience of the customer.
This session is valuable not only for claims handlers but everyone within the insurance industry.
By the end of the session, participants will be able to:
➢ identify the 5 habits of highly effective claims handlers.
➢ explain how these 5 habits impact the claims process both from the insurers and customer´s perspectives.
➢ implement a strategy to be a highly effective claims handler.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.