Events

This fun and interactive session will teach the essential skills of how to create “touchpoints”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients.

This one day course aims to significantly improve delegates’ chances of passing the exam by developing an understanding of the key technical points that are likely to be tested.

This comprehensive and interactive one hour webinar will focus on the FCA’s ground-breaking test case at the High Court. Whilst the full hearing won’t begin until 20 July 2020 we have already had a day of initial arguments (and this will happen again on 26 June 2020) and some of the insurers’ counsel have made interesting responses to the issues being raised by the FCA.

This presentation entitled the Perfect Storm, will be exploring why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place.

This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.