Previous events

This month

BI Regional Update

  • Thu 20 Jan 1:00 pm – 2:00 pm
  • Online
    • Roland Romata, RR Compliance

We have all closely followed the BI Test case launched by the FCA late 2020, with the final judgment having been handed down on 15 January 2021. The outcome was clear and far-reaching. The case highlighted the ongoing exposure of insurance brokers who arranged the relevant policies (who should have by now reassessed their advice process under ICOBS, duty of care to clients). Now that the noise has settled, we will review how the industry acted on the findings and what (if any) other implications have emerged.

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Young Professionals: Writing your Development Plan

  • Mon 17 Jan 12:00 pm – 1:00 pm
  • Online
    • Samantha Ridgewell, Empower Development

Attending courses and webinars is great for increasing knowledge. Learning, however, only begins in the classroom, it is how we use our knowledge in practice that impacts our career development. This session will guide you through the steps to identify your learning needs and take meaningful action to develop them.

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Navigating the hard cyber market

  • Thu 13 Jan 1:00 pm – 2:00 pm
  • Online
    • Stephen Ridley, Hiscox UK

This session will look at the factors currently influencing the cyber market, and leading insurers to increase rates and tighten terms. It will give an insight in to claims trends, and how companies can best protect themselves; both from the impact of these changes, and from cyber risk more generally.

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All previous events

Redefining your Relationship with Stress

  • Tue 14 Dec 1:00 pm – 2:00 pm
  • Online
    • Nick Bloy, Wellbeing Republic

Stress is ubiquitous and, to make matters worse, most of us are reminded on a regular basis that it’s bad for our health. Yet, the research findings are mixed. While stress can undermine both our physical and mental health, it can also enhance it. This webinar will explore why we may need to rethink the ‘stress is bad’ mantra that most of us have been brought up to believe. We’ll also look at how to redefine our relationship with stress to maximise performance and mental health, by identifying key skills to help see stress through a new lens.

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Vulnerable Customers

  • Tue 07 Dec 12:30 pm – 1:30 pm
  • Online
    • Alan Chandler

Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA defines vulnerable customers, the measures all firms are expected to put in place and how the requirements on all firms have changed to make sure the most vulnerable are protected going forward.

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COP26, ESG, Greenwashing and the bigger picture of social stewardship

  • Wed 24 Nov 2:00 pm – 3:30 pm
  • Hadlow Manor Hotel
    • Nic Spicer BSc (Hons) (Actuarial Science), FFA, CFA®, IMC, PortfolioMetrix

This informal seminar is aimed at both PFS and CII general members, with an interest in ESG, Climate Change and Sustainability. Identifying, understanding, and managing risks are at the core of the insurance and financial service profession. All risks have various dimensions, but the environmental, social and governance (ESG) profile of a risk is a dimension that has only recently found its way into risk analysis in the industrial insurance segment.

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Utility extensions - a repeat of the pandemic expectation issues

  • Wed 17 Nov 1:00 pm – 2:00 pm
  • Online
    • Damian Glynn, Sedgwick International

The FCA Test case showcased the range of different perceptions about the scope of disease cover. There are residual issues that are likely to litigate but we broadly know where we stand on the core issues. But misunderstandings about business extensions are not limited to disease covers – in particular, utility failure cover is provided generally on two fundamentally different bases (with a hybrid variant for good measure), threatens aggregation over a wide area if there were to be an extensive power outage, and would inevitably reveal misunderstandings about the extent to which the loss of internet sales might or might not be covered. In the light of the above, this session will explore aspects of a power outage scenario and highlight the potential for further disputes mirroring that over covid-19.

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Managing Conflict

  • Fri 12 Nov 1:00 pm – 2:00 pm
  • Online
    • Michael Quigley, Kataholos

This session is designed for all employees, particularly those with customer service and customer care facing roles, and will cover techniques and approaches to manage conflict.

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M92 Revision Course - Business & Finance in Insurance

  • Tue 02 Nov 1:00 pm – 4:00 pm
  • Online
    • Alan Chandler, Insurance Trainer

This M92 course is limited to 20 members and will be delivered over 2x three hour revision sessions which will cover all the main aspects of the CII diploma subject M92 business and finance module.

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MO5 Revision Course: Insurance Law

  • Tue 02 Nov 9:30 am – 12:30 pm
    • Alan Chandler

This MO5 remote course is limited to 20 members and will be delivered over 2 three hour revision sessions which will cover all the main aspects of the CII diploma subject MO5 insurance law module.

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How to Identify Potential Recoveries & Not Miss an Opportunity - a Legal Perspective

  • Fri 29 Oct 1:00 pm – 2:00 pm
  • Online
    • Claire Collings, BDB Pitmans
    • Jacqueline Dickinson, BDB Pitmans

Whilst working within a busy insurance industry it is all too easy for a recovery to be missed, evidence disposed of and the opportunity to recover money for insurers to be lost. This webinar will explain the legal bases required in order to pursue a successful claim and what you need to look out for in order to identify whether there is a potential recovery.

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Intergenerational Planning for Tax & Trust Practitioners & Chartered Planners CANCELLED DUE TO LIMITED DEMAND

  • Wed 27 Oct 2:00 pm – 3:30 pm
  • Hadlow Manor Hotel

This workshop-based roundtable meeting is aimed at PFS/chartered members and for those with an interest in intergenerational planning for their clients. This will be the first of a series of peer-to-peer based workshops where we look as a group professional practitioners to raise collective knowledge and practical application for clients on a range of advanced planning areas . The format will a look through some real life case studies of various client scenario with an objective of having some consensus agreed solutions for different client scenarios.

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Wills & Inheritance Tax for General Insurance Members CANCELLED DUE TO LIMITED DEMAND

  • Wed 27 Oct 10:00 am – 11:30 am
  • Hadlow Manor Hotel
    • Pierre Coussey MCSI, APFS, IMC, Bond Wealth Ltd

This seminar for general CII members is aimed at those who have a general interest in wills and inheritance tax, perhaps to grasp the facts for themselves or to be able to steer family members.

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Women’s Forum: Don’t be a passenger in your own career, take the driving seat

  • Thu 21 Oct 12:30 pm – 1:30 pm
  • Online
    • Sandra Lewin

Do you pay attention to the opportunities around you? Do you ever feel discouraged to take a risk? Are you unsure of your career and what to do next? Do you seek change? Join Sandra Llewin for this insightful webinar to learn more about yourself and how to take the lead in your career.

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Cyber Security and Counter Fraud Controls

  • Tue 05 Oct 1:00 pm – 2:00 pm
  • Online
    • Craig Wooldridge, IASME
    • Chris Pinder, IASME
    • Robert Brooker, PKF GM

This webinar is aimed at SMEs within the financial services and insurance sectors looking to improve their own cyber security and counter fraud controls. It will also be of interest to individuals that manage cyber security policies and claims on behalf of their customers and clients.

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FCA Pricing Practices: Product Governance and Auto Renewals

  • Thu 23 Sep 10:00 am – 11:30 am
  • Online
    • Jill Hambley, Insurance Compliance Services

Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the pricing requirements, but also concentrate on Product Governance, the changes taking effect from 1st October 2021 and what this means for manufacturers and distributors.

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FCA Pricing Practices: Pricing & Reporting

  • Thu 16 Sep 10:00 am – 11:30 am
  • Online
    • Jill Hambley, Insurance Compliance Services

Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the Pricing Rules and associated reporting requirements, which are due to come into force from 1st January 2022.

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IF1 Revision Course - Insurance Legal and Regulatory

  • Thu 16 Sep 9:30 am – 12:30 pm
  • Online
    • Alison Cooper, Act One Training

This interactive training course, delivered in two sessions, will provide an opportunity for participants to build their insurance knowledge and practice multiple choice questions. THIS COURSE IS FULLY BOOKED, PLEASE CONTACT julie.hicks@cii.co.uk if you wish to be added to a reserve list.

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Getting over your live video fear so that you can thrive on camera

  • Wed 08 Sep 1:00 pm – 2:00 pm
  • Online
    • Christina Robinson, Green Umbrella Marketing

There’s no denying it, live video is not going anywhere soon - It’s here to stay! If you’ve struggled to show up consistently on video from a marketing perspective, you are not alone and Live video, in particular, can be awkward, scary, and at times, a technical pain! In this strategy-packed session, you’ll discover tips and techniques to embrace video with a more personal, casual approach, while creating a stress-free, seamless experience that attracts your perfect audience.

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FCA New Rules for Pricing Practices

  • Mon 26 Jul 1:00 pm – 2:00 pm
  • Online
    • Jill Hambley, Insurance Compliance Services

The FCA has released its Policy Statement and final rules on general insurance pricing practices. The FCA has largely implemented the policy as set out in its earlier Consultation Paper but has made some concessions around reporting and timings having received over 100 responses to the Consultation.

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