CPD Webinar: The AI Productivity Paradox

The AI Productivity Paradox

How to use AI without outsourcing your thinking

AI is rapidly becoming part of everyday working life across insurance – from analysing information and drafting communications to supporting customer service, claims and decision-making.

But greater use of AI does not automatically mean better performance. The real opportunity is learning how to use AI to enhance human thinking and judgement, rather than gradually replacing them.

In this 60-minute webinar, we will explore emerging research into how working with AI can affect the way we think, learn and make decisions – and what this means for people working across the insurance profession.

Who is this webinar for?

This session is relevant to anyone working within insurance – whether they are leading others, working as part of a team, interacting with customers or using AI to support their own day-to-day work.

No specialist knowledge of AI is required. The focus is not on the technology itself, but on how we think about and work with AI – and how we can use it to enhance rather than diminish human capability.