Events

Recent litigation has demonstrated the importance of understanding the policy contract wording. This webinar explains how policy wordings are constructed and may be interpreted. It will address the following: • why understanding policy wordings matters • the structure, functions, and contents of an insurance contract, including the schedule • contract certainty • policy wording conventions • the legal background and the law governing policy wordings in UK • the meanings of warranties, conditions, representations, and exclusions

‘The wise man doesn't give the right answers, he poses the right questions.’ (Claude Levi-Strauss) Asking the right questions of ourselves, as much as of others, is one of the keys to success in our business and personal lives. This virtual training programme helps us to understand why questions are so important and how powerful they can be in leading us to the outcomes we want to achieve. This type of learning is applicable at all levels across the insurance industry, whether in sales, negotiation, claims, underwriting, broking or simply working collaboratively in teams or meetings. The session will explore the following: • the limitations of language and using questions to recover lost information – ‘transderivational search’ • directing focus in ourselves and others • building awareness, accountability, and responsibility – psychological ownership and action • questions vs statements, giving vs seeking • building empathy and rapport • skilful questioning techniques in Sales and Client work – exploring SPIN sales questions

Financial strain is recognised as being one of the key stress factors for adults, and it can be a major risk factor for poor mental health. It is not uncommon for people to neglect their mental health, specifically when they are experiencing financial stress. This can lead to significant problems in the long term and even worsen the existing financial stress. In this session, we will explore the relationship between financial stress and health - and attendees will leave with practical tools to help them combat financial stress, and stay well.