Through the Grapevine

The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. 

Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to the execution of a message.

Online Booking
This event is open to all CII/PFS members and their guests and costs just £5 per member (£10 for non-members). To book your place(s), please use our online booking form by clicking on the Book Now button below.

The evening will start promptly at 6.00 pm and tea/coffee and a buffet will be available on arrival from 5.30 pm.

Please note that, given the nature and location of this event, all attendees must be aged 18 or over. The premises are also not suitable for wheelchair users or anyone with reduced mobility due to steps into and within the function room.

Your membership number will be needed to take advantage of the member rate, so please make sure this is to hand at the time of booking.

Learning Objectives
By the end of the session, participants will be able to:

• identify the key stages in the communication process
• recognise the 5 most important characteristics of a good communicator
• implement a strategy to communicate more effectively

Getting there
The Gather Inn is 0.8 miles (18 minute walk) from Portslade train station and there are regular buses between Kingsway and Central Brighton, and also between Brittany Court stop in New Church Road (5 minute walk) and Brighton train station.

There is also limited free parking in front of the venue and in the road behind (Wharf Road). Other metered parking is available nearby in Kingsway.

About our Speaker
Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology.  Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology.  He delivers courses across the globe, either face-to-face or online.  Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving. 

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry.  Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations.  Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.