Customer Call Handling
Customer Call Handling
"For any business to be successful, it is expected that your employees know how to manage customer calls effectively. This course will increase knowledge of effective call handling and build confidence in handling difficult situations.
Build confidence to manage difficult situations with customers" "Review and understand best practice for effectively handling customer calls
Build confidence to manage difficult situations with customers"
Venue
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.