NextGen Month Workshop 6: Difficult Conversations and Assertiveness

Wednesday, 18 October 2023
12:00 pm – 1:00 pm (UK time)
    • Susan Heaton-Wright, Superstar Communicator

Assertiveness Skills: Say what you want, say what you mean.

Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.

Outcomes from this course:

• Knowing and understanding the difference between being assertive, aggressive and non-assertive/passive aggressive.
• To challenge the misconceptions and current myths around assertiveness.
• Learn and develop the skills to challenge your existing emotional blocks and values, so you can be more assertive.
• Learn the essential skills to empower you to say what you want and mean.
• Learn and develop your ability to use the key steps to being self assertive.


CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at