FCA Update - Complaints Rules & Practice Management by Branko Bjelobaba

This event will be of relevance to general insurance brokers, IFAs and mortgage advisors as well as legal and compliance professionals and begins with an overview as to how complaints fits in with a firm's approach to Conduct Risk. It will then focus on DISP (Dispute handling sourcebook) and why consumers make complaints to the sector and explain how complaints referred to the FOS are dealt with.

Learning objectives

By attending this event delegates will gain an insight into:

• Current DISP rules
• Management Information (MI) and complaints
• What people complain about
• Effective complaints management
• How FOS deal with complaints

The Trainer

Branko has a first class reputation for his expert knowledge on compliance and regulatory matters and their impact on the UK financial services and general insurance industries. Combining comprehensive knowledge with an engaging and pretty unique presentation style, Branko manages to deliver presentation sessions that inform, enlighten and even entertain (all at the same time!!). Many events provided by Branko have been standing room only which continues to perplex him based on the subject matter!!

"Your event was, as always, very informative, well structured and very well presented. My attention span is very short, but I stay focused in your sessions and feel I have learnt something new at the end of it, as well as go away motivated to do more compliance, which cannot be an easy task”. Anja Cantillon, LRMS Insurance Services Ltd.

DON'T FORGET TO BOOK YOUR PLACE(S) ON THE MORNING WORKSHOP FOCUSING ON ICOBS.