PFS & CII Webinar- Navigating Difficult Conversations with Confidence

Session Overview: 

No one enjoys having difficult conversations -whether that's with an employee, a colleague, or a client - but they're an unavoidable part of the workplace and managing or working with others.

This webinar provides practical, transferable tools to help you plan and approach these conversations with greater confidence and clarity.

We'll explore how to manage the emotional impact on yourself, reduce conflict, improve outcomes, and communicate in a way that feels both professional and human.

Learning objectives

By the end of the session, participants will be able to:

• Recognise what makes certain conversations difficult and understand the
  emotional and situational factors at play
• Use simple, structured communication tools to guide challenging discussions
• De-escalate tension and stay grounded when conversations become heated or emotionally charged
• Plan for and navigate both client and colleague conversations with greater confidence, clarity, and professionalism

Paul Stubbington-co-founder of Hygge Associates

Paul Stubbington is the co-founder of Hygge Associates and an experienced trainer, coach, and mentor. With a career spanning multiple senior leadership roles, Paul brings deep expertise in developing high-performing teams and creating environments where people can thrive.

Paul has a genuine passion for supporting and developing others. Over the years he has delivered impactful training on allyship, inclusion, and leadership, as well as successfully coaching and mentoring individuals at all stages of their careers.

Paul's relatively recent discovery of his ADHD adds a powerful layer of authenticity to his work. He openly shares the challenges and opportunities that come with understanding neurodivergence later in life, helping others feel seen and supported. His sessions blend practical strategies with
personal and professional insight, making them engaging, relatable, and grounded in real experience.

Whether working with individuals or teams, Paul brings a calm, human approach that empowers people to build more inclusive, productive, and emotionally intelligent workplaces.