The Art of Effective Listening and Connecting with People

The Village Hotel, Farnborough
Tuesday, 05 March 2019
12:30 pm – 2:00 pm

>> Event Overview

There is a big difference between hearing what someone is saying and listening to them. Hearing is passive, listening is active. The ability to listen to, rather than just hear, what clients and colleagues have to say is an essential skill. It helps to build strong relationships and this results in new business, business retention and happier workplaces.

This seminar will develop your listening skills and help you with both internal and external relationships at work. It will also teach you how to connect with people through understanding behavioural traits and why people say what they say.

>> Learning Objectives

By attending this seminar participants will be able to:

  • Appreciate the important difference between hearing and listening what someone else is saying and the impact this has on relationships.
  • Understand how to listen without thinking and making judgements.
  • Recognise annoying habits that can potentially isolate people communicating with you.
  • Connect more easily with people by understanding behavioural traits.

>> More about our speaker

Jeff Heasman is a leading international trainer in communication skills, with a focus on the insurance, legal and financial service sectors. He is a qualified English language trainer with many years of experience working in the legal and insurance industries, initially as a litigation executive and then as a senior liability adjuster.

Jeff has taught business English and the language of international negotiations to company directors and MBA students in Spain, as well as having been Dean of the Faculty of Law and a lecturer in the law of torts at Cavendish University in Zambia. He has provided training in law and English language to some of the world’s most prestigious organisations and has been a tutor in academic and business English to undergraduate and postgraduate students at Swansea University in the UK.

  • The Village Hotel
  • Pinehurst Road
  • Farnborough
  • GU14 7BF
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at