Chaos to Calm

Thursday, 26 May 2022
12:30 pm – 1:30 pm (UK time)
    • Jeff Heasman

>> Event Overview

We all have voices in our mind. We all have conversations with ourselves. It´s normal. However, there is a fine line between negative thoughts related to these inner voices and conversations on the one hand, and being able to harness these voices and conversations to think clearly and positively on the other hand.

This session will help you to recognise the value of the voices and conversations in our own minds and how we can harness them, but at the same time know how to recognise when our inner voices and conversations are entering into a negative spiral.

You will learn techniques to ensure that when there is chaos in your mind, you are able to tame your inner voices and remain calm.

>> Learning Objectives

By the end of the session, participants will be able to:

  • Identify how to distinguish between negative and positive inner voices and conversations.
  • Recognise the techniques we can use to tame our inner voices and conversations.
  • Implement a strategy to move from chaos to calm when our inner voices and conversations begin to spiral in a negative direction.

>> Speaker Biography

eff Heasman is a leading international trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology. In addition, Jeff holds a bachelor degree in laws from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.

>> LinkedIn

To keep updated with the latest news for the Guildford CII Young Professionals, please join our LinkedIn group via: Guildford Insurance Institute Young Professionals

  • Online

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at