Previous events
This month
Learning and Exam Techniques – Session 1
Studying and preparing for an exam can be daunting. Knowledge of the subject is crucial but having a structured revision programme and an understanding of the format of the examination and the expectations of the examiner are equally important. This workshop will aim to demonstrate that by having a disciplined approach to revision, coupled with being able to confidently interpret the different types of exam questions, the chances of success are greatly improved
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Crossing the Line: When WhatsApp Messages Create Binding Contracts
Increasingly, key agreements in insurance and financial services are formed through everyday tools like WhatsApp, SMS, and email. But when does an informal message cross the line into a legally binding contract? This webinar will unpack the key legal principles of contract formation in the digital age, explore the implications of Jaevee Homes v Fincham, and equip you with strategies to safeguard your communications. You’ll walk away with a clear framework for managing digital correspondence without stumbling into unintended obligations.
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Wine Event: To Pair or Not to Pair: what wine pairings can teach us about forming high quality connections in our social and professional lives
Combining CPD with wine tasting - what could be better? A good pairing of wine and food is likely to result in a more enjoyable experience and whilst it is down to the choice of each individual, there are some fundamental principles that can be used to ensure that the food and wine pair well. Likewise, there are some fundamental principles that can be applied to our relationships that will enable us to form connections and networks that align with our values and so make us, and those around us, happier and more successful. Through tasting 5 different wines from Spain and Portugal, we will link the fundamental principles of wine and food pairing to the fundamental principles of forming high quality connections in our social and professional lives.
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How to develop the art of self-reflection - improve from your past
The past may be over, but it also offers us rich resources- if we are open to the art of self reflection. Without the ability to self-reflect, you run the risk of making the same mistakes, not being able to link your behaviours and habits to your results, and becoming aimless and lost. Michael has been actively self reflecting for many years, and teaching and training business professionals and leaders how they can do so as well. He believes that all of the highest value in his life has come through the process of self reflection, and he can show you how to use this vital process too.
View event detailsHow to plan effectively - planners get ahead - planning creates results
Everything good starts with a plan. The ability to plan effectively is one of the most important skills to have for success in business and life- and yet, we’re aren’t given a lot of guidance on it. Business owner, international trainer and qualified teacher Michael knows a lot about planning, and in this session he will share it with you. Get ready to make notes!
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Uncorking the Future: what the wine industry can teach us about intergenerational cohesion in the workplace
The relationship between UK wine consumer trends and intergenerational dynamics in insurance and financial services can highlight parallels in understanding shifting preferences, values, and behaviours across generations. Through tasting 5 different wines we will learn about issues from adapting to preferences, to sustainability as a shared value, through to leveraging technology and also generational perceptions.
View event detailsHow to develop assertiveness - get what you want without hurting anyone
Being assertive is a key skill and part of having healthy and productive relationships- both at work and in our personal lives. If you are shy, introverted, you find it hard to say no and get overwhelmed dealing with challenging characters, then this training session is for you. With 20 years experience in both the public and private sectors, Michael can show you simple and elective techniques and approaches, which don’t require you to change your personality, just add in a bit of assertiveness- and thus get what you want, without hurting yourself or someone else.
View event detailsHow to be a great listener
If you are a fantastic listener, you will enjoy wonderful relationships, your knowledge of the world can increase rapidly and you will feel more deeply connected to other people. Michael will share with you approaches, methods and frameworks that you can apply straight away, and become a great listener. These can be used in meetings, appraisals, performance reviews and informal conversations, wherever there is an opportunity to listen, you will be find yourself able to practise and improve.
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Emotional Intelligence in the Age of AI
This session explores the growing importance of emotional intelligence in a workplace increasingly influenced by artificial intelligence, focusing on developing uniquely human skills that complement AI capabilities.
View event details2025 Fast Track Diploma Training
Guildford Chartered Insurance Institute (CII) is excited to offer an exclusive opportunity for Guildford CII members to join our 2025 Fast Track Diploma Training Cohort. This initiative is designed to support you in achieving your CII Diploma in Insurance through a structured, interactive, and fully funded training programme.
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Supporting Mental Health First Aiders for a Thriving & Healthy Workplace
Mental Health First Aiders play a crucial role in creating a psychologically safe, supportive and healthy workplace, where every individual is supported to thrive. This empowering and motivational session is designed especially for Mental Health First Aiders and those considering taking on this important role. Using real-world experience, we will inspire and encourage attendees to make their wellness a top priority so they are able to safely support others and make a valuable contribution to workplace wellbeing.
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Making life easier - how to put Co-Pilot to work for you
You may already be using AI, or you may be wondering what AI can do for you. It’s a bit like being given an iPhone and only using it to make and receive calls. What else can an iPhone do that will make your life easier? AI is not just for techies/geeks, it’s for everyone. The webinar will cut through the hype and show exactly how Microsoft CoPilot can lighten your workload - whether you lead a team, handle customer requests, or shape digital products.
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Men's Mental Health
The rate of male suicide is alarmingly high: 3 out of 4 suicides in the UK are by men. This session can explore how we can work towards a world where men take action to be mentally well, and are supported by those around them; and where men and boys are comfortable having conversations about the big things in life. This session is aimed at men - and at anyone who has men and boys that they care about, and live or work with
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Joint Learning and Development (CPD) Conference
There is still time to reserve your place at our next annual Joint Learning and Development (CPD) Conference which will be taking place at Lingfield Park Resort. This conference, hosted jointly by the Insurance Institute of Sussex, North Downs Insurance Institute and the Insurance Institute of Guildford, will deliver 5 hours of quality CPD that will be of interest to all general insurance professionals. During the day, we have planned a range of topical subjects which will include: * contract works insurance * fraudulent claim trends over fire, theft, liability and motor * lithium-ion batteries * plant pathology investigations in the insurance industry * underinsurance including rebuilding costs and the complications of listed buildings
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The role of ESG in bridging the trust gap and bringing the industry closer to the customer
In an industry where customer trust is both vital and fragile, ESG principles offer a powerful framework to rebuild and strengthen relationships. This webinar explores how ESG can go beyond regulatory checkboxes to become a strategic lever for connection, credibility, and customer-centric innovation. Whatever role you are in, this session will provide you with the tools and perspective to turn ESG from a compliance requirement into a customer loyalty driver.
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Nature and the insurance industry
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK, but sustainability is about more than just carbon emissions and Net Zero. This session looks at how nature and the insurance industry interact and what the industry can do to get started with nature. It also explores how organisations in the industry can create meaningful, lasting impact whilst seizing the competitive opportunities of doing business better.
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Understanding Grief & Bereavement
Bereavement and grief are things we will experience at some point in our lives. Most people associate grief with the loss of a loved one. We can also experience feelings of loss, grief and bereavement following the loss of a pet, the breakdown of a relationship, the loss of a job and on receiving a diagnosis of a terminal or life-limiting illness. This session will explore the relationship between loss, grief, bereavement and mental health; how we can manage grief in healthy ways; and how we can support others who are experiencing loss or grief.
View event detailsThe Dark Art of Cyber Underwriting
Cyber insurance is one of the newer products in the market and is growing and changing all the time. This webinar gives an overview of the history of the product and key covers it provides, with no bias towards any one insurer. It looks at some recent cyber incidents, and in the light of those reflects on how brokers can better help clients to prepare & defend themselves, and what changes insurers may look to introduce as cyber risk continues to evolve.
View event detailsBeer tasting seminar- Hops and Risk: what the evolution of beer teaches us about innovation in insurance
This fun and interactive session explores how centuries of brewing innovation, from monastic traditions to craft revolutions, mirror the forces reshaping the insurance industry today. By tasting 5 different beers, we will analyse how brewers have responded to cultural shifts, technology, regulation, and consumer demands and what insurance professionals can take as valuable lessons for designing resilient, customer-centric innovations.
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Breaking Up With Self-Sabotage
Your mind can be your greatest asset—or your biggest obstacle. Self-sabotaging behaviours often show up just when we’re ready to move forward, keeping us from growing and progressing in the ways that we want to. This webinar is for you if you want to get out of your own way so you can realise your potential
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