Events

Be Curious – are your questions working for you? Great questioning skills are an essential component of knowing your customer, building relationships, and putting the adviser are the heart of the matter. Being able to ask the right questions at the right time will help to understand a customer’s needs, priorities and aspirations, and so help the adviser deliver a great service. In the workshop we will look at questioning skills, some useful sales tools/techniques, and objection handling which are all great skills to help advisers have a meaningful protection conversation with their customers. This webinar is CII accredited for structured 1.5 hours CPD. Its an interactive session and works well when there is lots of discussions - you are encouraged to participate. After registering, you will receive a confirmation email containing information about joining the webinar.

The purpose of this webinar is to provide a high level overview of Takaful Law, the Islamic Insurance system based on pool contributions by mutual insureds managed by an insurer. This webinar is intended to remove any existing preconceived notions and compare Takaful to conventional cover.

This comprehensive and interactive one-hour webinar will focus on the judgment following the FCA’s ground-breaking test case at the High Court. The hearing concluded on 30 July and the judgment was handed down on 15 September. Eight days were spent analysing key policy wordings and individual words and their everyday meanings and this is reflected in the judgment that runs to 162 pages. Is the judgment clear? Well not entirely! Insurers who have over-interpreted their wordings (trying to establish the original intention) look like they are on the hook (pending an appeal) but some who have tighter wordings appear not to be so. The FCA consider some 370,000 insureds have had payments denied and this appears to be a conclusive win for them and the policyholders at the heart of this. This case will be momentous and will set clear precedent as to the clarity of wordings and what needs to happen to ensure future cover is clear and understood by all parties. At the same time it will highlight the exposure for insurance brokers all of whom will have arranged these covers for clients (and some will be classed as co-manufacturers under PROD) and encourage them to robustly reassess their advice process under ICOBS and their overriding professional duty to clients thus ensuring their own professional indemnity costs remain reasonable.