MLS Lecture: Whiplash Reforms

Friends Meeting House
Thursday, 03 October 2019
12:15 pm – 1:00 pm
    • Calum McPhail, Head of Liability Claims , Zurich

Time: 12:15pm - 1:00pm (Registration from 12pm)

The Civil Liability Act 2018 has laid the foundations for significant reform to the way in which whiplash claims from road traffic accidents will be handled in England and Wales. These include fundamental changes to the traditional basis for valuing certain types of personal injury claim and the potential removal of legal representation from the process. The UK Government has held this out as a means by which to drive a reduction in the cost of personal motor insurance. We will review the known factors and consider the potential outcomes.

Learning Objectives
By the end of the session, delegates will:
• Obtain a brief summary of the whiplash journey so far
• Have an understanding of the actual proposals under development
• Understand where the prospective challenges lie
• Understand what the outcomes might be

Speaker Biography
Calum McPhail has been involved in insurance claims for just over 32 years. He started as a trainee property loss adjuster in 1987 and stayed in the profession for 17 years, eventually handling complex employers’, public and products liability claims, before joining Zurich in 2004.

During his time with Zurich he has held a number of roles from claims relationship management through to my current role as UK Head of Liability Claims.

Currently has responsibility for around 300 colleagues, including performance and determination of strategy and also have involvement in a number of industry committees and bodies.

  • Friends Meeting House
  • 6 Mount Street
  • Manchester
  • M2 5NS
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at