Webinar: Supporting customers through the continued cost-of-living crisis

Wednesday, 18 October 2023
12:00 pm – 1:00 pm (UK time)
    • Adrian Golifer, Former FCA Regulator, Council member & Diversity coordinator, Insurance Institute of Manchester

The Bank of England recently raised interest rates, and the UK is facing its most extended economic downturn since the Great Depression of the 1930s.

As the rising cost of living continues to impact customers and staff nationwide, it is crucial for firms to ensure that individuals with vulnerable characteristics receive the support they need.

Adrian Golifer will be leading a session on how best to support customers throughout the continued cost of living crisis.

With over 30 years in financial services, and 13 years at the Financial Conduct Authority, Adrian has extensive experience in retail financial services compliance and regulation. He has held various senior roles at the regulator and has significant experience of guiding firms on the regulator’s expectations.

He prides himself on the delivery of fair customer outcomes and is passionate about customer protection. He has seen many examples of good and poor practice and is able to draw on this experience when talking with clients to support and help them raise standards.

The learning objectives for this session are as follows:

  • Explore the latest FCA's Financial Lives Survey and learn the regulator’s expectations for the financial industry
  • Learn about additional regulatory expectations placed on firms in the insurance sector regarding the cost of living, as well as the Consumer Duty
  • Identify actionable strategies and initiatives to support customers facing financial challenges during these turbulent times

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.