Conversations around self-harm and suicide

Monday, 11 September 2023
12:00 pm – 1:00 pm (UK time)
    • Helen Pettifer, Founder, WASP (Workplace Awareness of Suicide Prevention)

10th September is World Suicide Prevention Day.

Acknowledged globally, this day focuses attention on suicide, reduces stigma and raises awareness among individuals, communities, organisations and governments that suicide can be prevented.

In 2021, 6,573 individuals died by suicide in the UK.

That’s 18 people every day.

Having difficult and serious customer conversations about suicide can be upsetting for all concerned.

A confident, compassionate and considered response during these conversations can make the individual feel visible, valued and listened to. This increases the chance of them accessing and receiving the specialist support they need.

Put simply, our response can make a difference between life and death.

In recognition of World Suicide Prevention Day, this 1-hour webinar is ideal for anyone who may handle sensitive conversations, especially when the subject of suicide arises.

What we’ll cover:

  • Understanding suicide and the impacts
  • Recognising the signs
  • Supporting someone in crisis
  • The importance of signposting
  • Q & A

Please note:

Suicide can be a triggering and upsetting subject to talk about. It is important to remember that delegates attending this course may need an opportunity to quietly reflect or talk to someone they trust following the course.

Helen Pettifer

Helen Pettifer is a leading authority on Vulnerable Customer issues and training, and has designed and regularly delivers training on managing suicidal customer conversations.

Helen is a qualified Mental Health First Aider, Suicide First Aider and a member of the National Suicide Prevention Alliance.

With her passion and lived experience, Helen is working extensively in the suicide prevention space.

In 2021, Helen founded WASP (Workplace Awareness of Suicide Prevention) a non-profit organisation aimed at driving government change to make it mandatory for all UK businesses to implement a Suicide Prevention policy.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at